Mafalda Ribeiro is a Senior Project Manager at Talkdesk. She possess expertise in requirements analysis, operating systems, software project management, business process, software development and 3 more skills. Colleagues describe her as "Mafalda is a great professional and human being. She has the perfect mix of sales and services experience, both in the European and Latin American market. When you need someone to question how the company can do better, the team more performant, improve processes, grew a business area or an account, loyal but not blinded, honest but not sleepy, able to lead her team and work with her peers to make the team stronger, that person is Mafalda. She is very solid in sales, great in relationships, which allows her to get on board with any customer and team. At the same time, she’s extremely strong on the services delivery side. This combined characteristics, allow her, to be a great sales manager, that never oversell, and an amazing services delivery manager, that understand that the sales cycle is only completed when the project is live, the client happy and ready to do business again. Weather I need a manager or a services director in my team, I always think about Mafalda. " and "During the 2 years working with Mafalda, she has proven to be an excellent professional, very dedicated to her mission and concerned to find solutions and not leaving issues unattended. She leverages a good understanding of Altitude solutions combining with above average Project Management skills, granting successful project deliveries withing the covered territories. She stays pragmatic and straightforward on her approaches and is very strong in establishing a collaborative and supportive team spirit, making her a key player on the team."