Maria Fernanda Castaneda Email & Phone Number

Bogotá, Bogota, CO

Estados Unidos

As a member of the customer service team, our responsibilitiesinvolve handling calls, SMS messages, and emails. We play acrucial role in nurturing relationships with our customers byoffering pre-sales, post-sales, and technical assistance. Myprimary goal is to ensure our customers are fully satisfied and todeliver top-notch service by guiding and training.

Bogotá, Distrito Capital, Colombia

Manager for the customer service department for Adcomm MDU, whose field operation is located in the U.S., responsible for the call center operations in Bogota Colombia.Enhancing customer experience to build up higher customer satisfaction.Leading of several projects within the company improving financial aspects to be more cost effective, guarantee.

Bogotá, Distrito Capital, Colombia

Four years of experience in the BPO industry. Transferring skills through coaching to my direct reports to help them deliver better customer service, be strong at teamwork, and reach their goals individually and as a team. Focused on achieving and maintaining KPI's, coaching, and creating accountability, to deliver constant performance.In charge of teams.

New Jersey, USA

Cultural Care Au Pair is one of the largest companies placing Au Pairs with American host families. They carefully select au pairs based on childcare skills, English language proficiency, references, personality and maturity level. Being an Au Pair includes providing full-time childcare for a family, which living with them ensures a cultural exchange.This.

Bogota

• Analista Administrativa at Cafe Oma Restcafe S.A.S Area: Presidencia de OperacionesDESCRIPCIÓN DE LAS FUNCIONES REALIZADAS Ventas:
• Gestión, seguimiento y control de reporte diario de ventas a gerentes de marca OMA y Presto y su respectivo informe por medio del software contable Sistema Uno Noticias:
• Sondeo en medios de comunicación nacionales a internacionales acerca de los hechos relevantes de la industria y elaboración diaria del… Show more Analista Administrativa at Cafe Oma Restcafe S.A.S Area: Presidencia de.
• Sondeo en medios de comunicación nacionales a internacionales acerca de los hechos relevantes de la industria y elaboración diaria del informe.Quejas
• Recepción de quejas y solicitudes de los clientes, redireccionamiento a las áreas correspondientes, y gestión del cuadro maestro del sistema de PQR.Competencia (redes sociales):
• Sondeo de las ofertas de la competencia buscando novedades en páginas web y redes sociales y elaboración diaria del informeTrabajo de campo:

Bogotá D.C., Colombia

An organization located in the private security sector, responsible for the digitization and management of information such as billing related to sales and purchases from suppliers, payroll payment, ensuring that state requirements were met, such as social security payments, development of ideas to increase efficiency by identifying proactive means of.

Bogota

A private organization, in the field of construction; responsible for digitizing and managing organizational information such as billing related to sales and purchases, directed payroll, ensuring government requirements were met such as social security payments, and developing ideas to increase efficiency by proactively identifying means of resolution of.

Bogotá, Distrito Capital, Colombia

Marketing

Activities and Societies: Short term course based on the marketing principals. Goals achieved: - Making wider my vocabulary in the.

English As A Second Language Esl, Lakewood, New Jersey, Usa

36 hours in total to improve my English skills.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Bachiller Academico