Maria Fernanda Gonzalez Email and Phone Number

Handle all on-line customer service issues and inquiries.Process all on-line and Instagram orders, from initiation to fulfillment.Garner social media followers, to average 500 new followers per week (Instagram @getyayas).Manage online inventory, create collections and store messages on Shopify.Develop and strengthen brand image and brand presence through diverse social media platforms.Research and implement innovative e-commerce solutions (i.e. Soldsie, Shipstation, Amazon).Handle all online communication through Facebook and Instagram, with a focus on customer engagement.

Performed all duties in front office, placing great emphasis on quality customer service and effectiveness during check ins and check outs.Assisted night audit as required.Handled the operational aspect of front office management, including all paperwork and reports.Responsible for running the hotel Loyalty Program “Le Club” Handled incoming phones calls and hotel reservations and coordinated with reservations department.

Served as staff supervisor in the Intermezzo Coffee Shop. Performed all duties in the coffee shop, focused primarily on providing quality service to customers. Entered orders into computerized cash register; handled cash; processed credit cards; opened, closed, and balanced drawer.Successfully completed training in room service area, organizing the operations to fulfill clients orders efficiently in less than 45 minutes.Worked hand in hand with diverse hotel restaurants supporting the customer service department.

Coordinated details of events such as weddings, birthdays, anniversaries, corporate events and conferences.Interviewed, negotiated and hired diverse vendors.Selected chefs or catering companies and dishes for menus.Visited venues and planned layout of seating and decorations.Coordinated and monitored event timelines to ensure deadlines were met.Booked talent, including musicians, bands and disk jockeys.