- Building customer relationships, acquiring and retaining knowledge of each customer’s needs - Checking the Master Production Schedule, monitoring inventory levels, planning repackaging activities - Organizing finished goods shipments, issuing delivery notes, invoices and all documentation required - Managing logistics for customers, dealing with any delivery problems by taking appropriate corrective actions, assissisting customers' with any special needs - Dealing with customs agencies, providing customs clearance and regulatory documents- Tracking orders in SAP, integrating problematic EDIs manually , creating SAP closed orders- Collecting, inputting and analysing data in the SAP and Excel, creating monthly reports- Monitoring the level of delays (backlog), customer service rates and Key Performance Indicators

- Coordinating and supporting the Research Department within the University to ensure the smooth and efficient running of research and related activities,- Supporting the Head of Research, the Deputy Vice Chancellor of Research and other members of research team in their daily activities,- Collecting data about publications in the field of Osteopathy,- Helping to manage research ethics processes,- Coordinating students' research assignments marking to ensure that deadlines are met,- Compiling meeting packs and taking minutes for an array of committee meetings,- Chasing up action points and follow-ups from meetings,- Booking of meetings rooms which involve liaison with the front of house teams.

• Responsible for the smooth running of the office• Overseeing and controlling inventory levels and costs; managing petty cash• Dealing with patients enquires and complaints• Compiling monthly reports (financial and statistical)

• Booking patients in for appointments• Raising invoices and carrying out basic bookkeeping tasks• Keeping patients data up to date by using Sage Act! and Workbooks CRM systems• Preparing and sending out marketing materials• Helping to cover the reception area

• Supervising and motivating a team of 2 people• Providing information, advice and guidance concerning career development and training opportunities• Helping clients in finding employment and assisting with online job search• Delivering soft skills workshops • Contacting employers in order to establish job opportunities for clients• Keeping paperwork and database up to date

• Greeting visitors and directing them to the correct person or department• Managing filing systems, updating database• Dealing with incoming and outgoing post• Typing letters, photocopying, faxing, scanning and printing documents• Answering phone calls, taking messages, providing information and dealing with customers' queries

• Dealing with customers and suppliers on the phone and through emails • Sending posters new offers and other marketing materials to existing and new customers• Ensuring all documentation is up to date and accurate• Updating and archiving records and files, following up customers’ accounts and preparing invoices