Magdi Elkhalefa Email & Phone Number

Charlotte, North Carolina, United States

North Carolina, United States

- Worked with a management team to ensure that business goals were met in an efficient manner- Identified KPIs and adjusted coaching to make sure company standards were met- Supported other team members to ensure that customers received quality products and needs were met- Analyzed business trends to identify areas of opportunity to tailor coaching to help improve certain KPIs- Maintained positive energy to make sure that both employees and customers felt comfortable and welcomed- Kept up to date and conveyed company initiatives and policy changes to other associates- Helped develop strategies to effectively hit company goals and standards- Contributed to the development of newly hired associates- Adjusted floorset and footwear flow based on company standards and directives- Maintained and taught company standards on the subject of visual presentation of product on sales floor- Re-arranged product on sales floor and backroom to meet inventory needs

- Interacted with customers to meet their needs and provide exceptional customer service- Supported with the process of keeping merchandise priced correctly, fully stocked, and accessible on the sales floor- Acquired and maintained knowledge of current products and how they can benefit customer base- Conveyed the benefits and features in products to customers in a way that was easy to understand