Magdugal Rexon Email & Phone Number

Grimsby, Ontario, Canada

1. Responsible for shared coverage of the 24/7 Help Desk telephone/remote support service for existing customers, focused on a return-to-production for continuous production customer environments.2. Analyze, design, program, debug, commission, support and service automation software systems according to specifications and customer requirements as well as provide software solutions for our customers through system troubleshooting and diagnostics.3. Develop, test and deploy after sales software features for existing customers under the guidance of a Software Support Lead.4. Provide training on software systems purchased by Cimcorp customers through onsite instruction and hands on training.5. Assist with/support the development of software for current and upcoming projects. This involves maintaining up-to-date knowledge on current software projects and acting as a resource as necessary.6. Responsible for the promotion and follow up of all potential revenue generating opportunities brought to your attention while interacting with customers such as system enhancements and software upgrades.7. Responsible for building strong relationships with clients that foster long term business relationships.8. Ensure all Cimcorp health and safety policies, procedures, and responsibilities under the OHSA, are followed during all work activities both at the installation site, and at Cimcorp Automation.9. Participate on work group team projects and/or corporate related activities as assigned.10. Perform other related duties as assigned.

Brantford, Ontario, Canada

• Experience working with a major client - Shaw Communications• Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable and computer issues • Communicate electronically with Email and VoIP for customers experiencing technical difficulties with the clients products.• Diagnose and resolve technical problems encountered by customers• Using Ticketing System - Service Now, Created, updated, escalated and resolved Tickets related to customer records with log of problems and solutions.• Deliver exceptional customer experience while staying within our support scope guidelines• Experience with Microsoft teams, used to interact with peers for technical issues, Training and supervising Junior agents.• Worked with Unified Desktop and START tool to diagnose, troubleshoot and provision Internet and Cable services.• Worked with Modem, Routers and their configurations.• Used Nimble This Application, X-Ray, Netcracker, CMD prompt, XTool to identify and troubleshoot connectivity problems & erroneous work orders.• Identified loss of RF signals due to Noise / Signal leakage.• Identified CMTS mismatch, DAC errors, DNS issues, Node saturation & worked on resolving them.• Reviewed all the factors affecting services on the Data Link Layer and booked a tech dispatch for issues in the connection.• Performed Email troubleshooting including POP, IMAP and Active-sync configurations as well as password resets.• Educate customers in realizing the full benefit of the client’s products and services and look for opportunities to improve our business and elevate customer experiences• Promote and sell the features, advantages, and benefits of client products and services to our customers• Employ time management and multi-tasking skills to maintain high service levels• Thoroughly document customer interactions and escalate potential service issues• Provide feedback to leadership teams to improve environment

Stratford, Ontario

• Worked with several automated machines and also did some debugging on them when needed. Also did quality check on the Manufactured parts. • Had to lift more than 60 lbs. occasionally• Lead a team to do quality inspection and also trained new recruits to operate machine’s.• Worked in assembly lane as a part of a team.• Reason to Leave: Company stopped hiring students.

Kerala, India

• Researched, designed and developed innovative Embedded system Projects for college students and other companies. Experience in Image and signal processing in MAT lab. Also have experience with Agile development processes.• Worked with STM32f303 ARM Cortex M3 & M4, Raspberry Pi series etc. Basics of network protocols. • Worked with Altium designer to design, test and simulate PCB Boards, also generated Gerber files, made bill of materials etc.• Programming experience was in ‘C and Embedded C for more than 3 Years and was using ESD coding standards. Familiar with Linux and Windows OS.• In addition to that, have excellent knowledge of data transmission protocols such as SPI, I2C, UART TCP/IP, Ethernet, USB etc. • Collaborated with the Senior Embedded developer’s, Testers and Analysts and discussed the customer needs. Experience in Digital signal processing, and signal modulation and demodulation. Also worked with python and MS Visual Basic.• Involved in complete project life cycle having completed more than 6 successful projects for my clients (college students) during my tenure.• Had to deal with customers and collect the software as well as hardware requirements. Also, had to provide customer Support via phone calls. • Reason To leave: Contract period Was Over

Trivandrum, Kerala, India

• Worked with Computers mostly, that is dismantling, installing, booting and troubleshooting computer hardware and software in windows as well as Linux Operating Systems. • Work also extended to testing and soldering PCB boards and other fine component’s and making test reports.• Lead a team of 4 people while organizing field work.• Had to do time management all the time, in order to provide better customer assistance. • Customer support via Phone and on site for Electronic repairs and computer software trouble shooting.• Reason to Leave: Started preparations to come to Canada

Pg Diploma Certification, Embedded System Development, Cgpa 3.6/4

Activities and Societies: Embedded software Programming, working with STM32F3 ARM Cortex-M4, Projects on Raspberry Pi using Python.

Certificate, Embedded Systems

A Course from Udemy Finished - 1) Microcontroller Embedded C Programming: absolute beginners(Embedded C) 2) Embedded Systems Programming.

Bachelors, Electrical, Electronics And Communications Engineering, 8.1

Activities and Societies: Student exchange program, Final year project,Went there as part of a Student Exchange Program to do my last.

Bachelor'S Degree, Electrical, Electronics And Communications Engineering, 7.82