Maged Mohamed Email and Phone Number

•Support for 450 pc's running different versions of Microsoft Windows and 50 copiers, faxes & printers.•LAN between Head Office & 20 Branches.•Leased Line between Head Office &20 Branches•Responsible for maintain servers, LAN, Switches, Routers 3G, VPN connection with all branches.•Format hard drives; Determine appropriate file system FAT, FAT32, NTFS Install and configure Operating Systems, patches and upgrades, including Windows Server 2003,2008 Professional and, Windows XP/Vista/WIN 7 .

•Handled over 500 calls per week averaging 100+ calls daily. •Support for 230 pc's and laptop.•Installation of software-operating system, Application software in Desktops, Laptops and Server Computers.•Troubleshooting for Network and remote access via dial-up network and VPN

•Install and configure software applications.•Install Network Interface Cards NIC s . Setup bindings, IP addresses, WINS, and DNS configurations. Operate, and maintain Local Area Network LAN connectivity using TCP/IP protocol.•Service and Maintain microcomputer systems, including inspect, clean, test, run scandisk, defragment hard drives, and update antiviral programs to maintain performance and security.