Magen Wright Email & Phone Number

Mesquite, Tx, Us

Dallas, Texas, United States

- Provide IT support to healthcare professionals, handling tasks from password resets to server outages.- Manage data center operations, ensuring systems are patched, applications run smoothly, and networks are optimally configured. - Became Lead L1 on a major domain migration project, successfully transitioning over 250 users from one domain to another.- Serve as an escalation point for the team and frequently train new hires.- Consistently achieve high ticket closure rates, leading the team in weekly closures.- Progressed through the ranks, taking on increased responsibilities in a self-motivated IT environment.- Utilize tools such as Connectwise, PowerShell, Automate, LogicMonitor, Proofpoint, and Auvik daily.- Regularly work with applications including Microsoft, Azure, Citrix, Cisco VPN, SonicWall, and Next Gen.

Dallas, Texas, United States

- Main responsibilities include ticket assignment, team coordination, client scheduling,taking phone calls, and ticket auditing.- Coordinated with Senior Engineers to get third-party technicians onsite in order to perform work.- Performed weekly ticket reviews with technicians to ensure SLA goals were being met.- Worked with Senior management to get priority tickets completed and shared feedback from management with the team.

- Assisted customers with deliveries, pickups, returns, and issue resolution.- Managed store finances: opened/closed registers, handled deposits, and balanced the safe.- Completed training in Geek Squad, computer sales, and front-end supervision.- Promoted memberships, credit cards, and financing options to customers.- Supported employees with order issues and guided customers through leasing and credit applications.

- Dual-trained as bookseller and barista, assisted with receiving in the warehouse.- Supported managers with inventory, money handling, and training new hires.- Utilized data entry systems to process and package customer book orders for delivery.

- Managed team and food production lines, counted drawers, and handled safe deposits.- Trained 15 employees and ensured accurate use of company systems for orders and sales.

Information Technology

- 300+ hours of comprehensive training that includes: Understanding basic IT infrastructure, configuration, and managing systems.

High School Diploma, High School, 4.0 Gpa

Activities and Societies: I participated in vocal and computer classes while in high school. - Held a 4.0 GPA average for over 6 semesters.