Sandy Hung Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

• Represent 2 C-suite executives with poise and diplomacy in all facets of internal and external communication.• Deliver executive assistant duties: email and calendar management, expense reporting, travel coordination. • Lead department meetings to develop action plans, track workstreams, and to identify blockers and resolutions for priority areas.• Create department objectives and key results (OKRs), monitor performance, and devise a plan to course correct when needed.• Plan and facilitate in-person and hybrid events: leadership off-sites, training sessions, and social functions

Denver, Colorado

• Provided administrative support to the Child Care Licensing Unit.• Served as the first point of contact for the Unit, makes recommendations, and is responsible for handling sensitive and confidential information.• Utilized Google Sheets to create and update project work plans and schedules.• Coordinated communications associated with change management to impacted stakeholders.• Developed regular status reports for projects.• Assessed project risks and develops risk mitigation strategies.• Created documentation and training materials for change implementation.• Managed the rule revision process and facilitates meetings with stakeholders.• Informed Licensing Administration of potential problems internally or externally and provides updates and recommendations for a successful resolution.• Determined critical issues that need to be reviewed Licensing Administration for appropriate and timely disposition.• Served as the Human Resources Liaison for the Unit.• Managed the hiring process including reviewing applications and scheduling interviews.• Composed correspondence for Licensing Administrators• Staffed the monthly Licensing Supervisor meetings and other Licensing Administration meetings; duties include scheduling meeting rooms, sending meeting invitations, creating agendas, recording meeting minutes, and disseminating meeting minutes.• Developed training materials including presentations, job aides, reference sheets, and flowcharts to conduct training and provide technical assistance.Accomplishments• Developed and facilitated a Department-wide webinar about goal setting• Created and implemented a Department-wide employee recognition program for over 5000+ staff• Served as an active representative on the Department's Employee Council• Co-chaired the Employee Council's Staff Appreciation subcommittee (2019-2021)• Graduated from the Department's Leadership Academy (2019-2021 cohort)• Certified as a Scrum Product Owner I

Greater Denver Area

Dog walking, pet sitting, and adoption counseling services.

Greater Denver Area

• Managed the day-to-day operations for the Boulder and Denver offices.• Utilized Google Suite programs for daily operations• Tracked and maintained the budget for office operations.• Created and updated work plans for projects.• Provided regular status updates for projects.• Created documentation and training materials for change implementation.• Managed small-scale construction projects.• Coordinated with facility management.• Selected, coordinated, and supervised vendors.• Managed food and beverage for daily operations and special functions.• Hosted events and celebrations.• Managed security and access control.• Provided office-wide communication.Accomplishments• Developed and implemented a company onboarding policy and procedure• Created a budget tracking system for office operational expenses• Stayed under budget for the entire fiscal year• Managed office construction projects• Selected and managed contractors and vendors.

Greater Denver Area

• Provided consultative and technical support to increase clients’ knowledge of the software and increase retention rate.• Utilized ZenDesk to create and manage help request tickets.• Utilized Jira to track bugs.• Composed technical help documents and training materials for clients.• Established policies and procedures for the Advocate team.Accomplishments• Maintained a 98% customer satisfaction rating.• Improved customer retention rate.• Trained 12 colleagues.

Denver, Colorado

• Served as the Secretary for the Board of Directors in a volunteer capacity• Managed the creation and transition for the new external and internal facing website.• Mentored and train new volunteers.• Volunteered as an animal-assisted therapy team.

Denver, Colorado

• Served as the Office of Children, Youth and Families’ first point of contact for citizens, legislators, Governor’s Office, federal, state and county elected officials, and other stakeholders.• Created, revised, and implemented office policies related to workflow, coverage, correspondence, and timeliness.• Utilized Google Sheets and Smartsheet to create and update project work plans and schedules.• Led, managed, and implemented projects.• Coordinated communications associated with change management to impacted stakeholders.• Created documentation and training materials for change implementation.• Informed Office Director and Deputy Director of potential problems internally or externally; provides Directors with updates and recommendations for a successful resolution.• Recommended and prioritized the Directors for speaking arrangements, functions, meetings, and presentations with private, non-profits, counties, state and federal agencies and other stakeholders or groups regarding various programs and issues.• Coordinated meetings, prepared agendas, briefings, and support materials for Directors' meetings, presentations, and speaking engagements.• Made travel arrangements for the Directors• Updated the tracking database to ensure receipt and accountability of all clearance items, incoming/outgoing correspondence, and requests to ensure a timely response.• Coordinated with the Executive Management Team regarding the priorities and needs of the Directors.• Assisted the Directors with recruitment efforts by submitting required human resources forms; reviewing applications and making recommendations; scheduling interviews.• Staffed committee meetings as requested by preparing agendas and meeting materials; drafting communications to committee members; scheduling meetings; securing meeting locations; taking meeting minutes; set up videoconferences and webinars; and onboarding new committee members.• Conducted regular meetings with other support staff

• Served as the first point of contact for faculty, staff, and students.• Enforced compliance of policies and procedures set forth by the department and the University.• Managed and created work plans for projects.• Utilized Granite software for database entry, conducting the animal census, and processing cage card requests.• Researched, implemented, and managed the EMS Room Reservation software• Create spreadsheets and input data using Microsoft Excel and Microsoft Access.• Monitored and replenished the inventory of office supplies, laboratory supplies, and laboratory equipment.• Utilized the CU Marketplace system to purchase items.• Allocated purchases to the proper cost center and expense types.• Organized travel plans and itineraries for staff.• Scheduled departmental events. • Billed investigative staff for special services and sale of goods.• Created a system to track employee trainings.• Delegated assignments to employees and provide assistance and follow-up when necessary.• Created various standard operating procedures, training manuals, and other instructional literature.