Deputy Manager
CurrentManaging Export and Import Shipments:Managing approximately 200 TEUs monthly in containers for project cargo shipments and 3000 FRT in Break bulk & MAFI shipments. Overseeing the end-to-end process of export and import logistics, ensuring timely and efficient delivery.Achieving Significant Billing and Profit Figures:Achieving an average yearly billing of 4 Crore with a remarkable profit margin of 15-20%. Demonstrating strong financial performance and effective cost management.Resolving Customer Complaints and Inquiries:Addressing customer concerns and inquiries promptly and effectively. Enhancing customer satisfaction and loyalty, leading to a significant increase in shipment volumes year on year. Updated daily reports to management, providing real-time insights on the status of shipments & timely entry of shipment tracking data. Followed up the consignment closely till it reached the siteMaintaining Positive Relationships with Stakeholders:Cultivating positive relationships with Shipping Lines, Customs House Agents (CHA), transport providers, Container Freight Stations (CFS), Vessel agents, Stevedoring , Lashers and Surveyor. Fostering collaboration and ensuring smooth operational processes.Earning High Client Satisfaction Ratings:Achieving a 95% positive rating from both local and overseas customers. Reflecting a high level of customer service and satisfaction.Setting Goals/Targets for Team Members:Establishing clear goals and targets for team members to drive performance. Providing support and monitoring progress to ensure goals are met effectively.Conducting Weekly Meetings:Holding regular weekly meetings to discuss current and future shipments. Facilitating communication, coordination, and planning among team members.Handling Cross-Country Shipment Break Bulk Operations:Successfully managing break bulk operations for a cross-country shipment in Sri Lanka. Demonstrating expertise in complex logistics operations and international trade.