Maggie Bourque Email & Phone Number

Porstmouth, Nh

Portsmouth, New Hampshire, United States

Home Based

• Manage large consumer accounts, working cross-functionally, and achieving resolution of various multi-million dollar disputes by applying Lean methodology• Developed models/dashboards for The Home Depot account to identify trends in performance, highlight challenges, promote dialog between stakeholders, and drive actions to resolution. This dashboard was later adopted and used for other key customers to promote Lean culture• Drive and manage process improvements in support of the company’s strategy • Identify issues/accounts driving high volume disputes and recommend/coordinate resolutions• Validate appropriate data from internal and third-party systems and ensure appropriate course of action• Research problems, recognize patterns/root causes and recommend and coordinate resolutions working closely with other teams where necessary to promote error prevention• Partner with credit and collections, cash applications, logistics, and pricing teams as part of investigation, resolutions, and problem-solving.

Andover, Massachusetts, United States

• Execute the collections and queries/disputes/deductions function according to a clear policy in terms of efficiency and effectiveness• Consolidate and analyze accounts, monitor variances, identify trends, prepare reports, and recommend actions to internal senior management and stakeholders• Provide EOM reports of accounts to internal senior management and stakeholders• Organize, supports and develops accounts receivables/collections processes• Follows and maintains an effective delinquency control and follow up program for all customer accounts that are late, delinquent, potentially delinquent, or written off• Organizes, supports and develops cash and collections process• Able to work on problems of diverse scope where analysis of data requires evaluation of identifiable factors• Network with senior internal and external personnel in own area of expertise• Manage an active portfolio size of $20-$35 million dollars

Andover, Massachusetts, United States

• Collect, negotiate, and resolve open accounts receivable balances• Collaborate with internal partners to identify and resolve root causes for non-payment• Facilitate on-time shipments by managing orders against credit limits and past due• Communicate major collection issues to management and report the status of the assigned portfolio to relevant stakeholders

Andover, Massachusetts, United States

• Manage an active customer base of key accounts, with a portfolio size of $15-$20 million dollars• Contact clients with past due balances in the portfolio to obtain payment, payment commitment, and other quantitative targets • Support and develop accounts receivable lean process improvements • Prepare proposals for agency placement and write off to bad debt• Assist the cash applications department with resolving payment application discrepancies ensuring adjustments are completed in a timely fashion• Accountable for reporting any disputed/short paid invoices, identifying root cause, and collaborating with various internal departments to expedite resolution/payment• Identify issues attributing to account delinquency and discuss them with management• Participate in team weekly and monthly planning meetings

Andover, Massachusetts, United States

• Manage an active customer base of key accounts, with a portfolio size of $10-$30 million dollars• Contact clients with past due balances in the portfolio to obtain payment, payment commitment, and other quantitative targets • Support and develop accounts receivable lean process improvements • Prepare proposals for agency placement and write off to bad debt• Assist the cash applications department with resolving payment application discrepancies ensuring adjustments are completed in a timely fashion• Accountable for reporting any disputed/short paid invoices, identifying root cause, and collaborating with various internal departments to expedite resolution/payment• Identify issues attributing to account delinquency and discuss them with management • Establish and maintain effective and cooperative working relationship with sales representatives• Participate in team weekly and monthly planning meetings

Londonderry, New Hampshire, United States

• Created and maintained complex data bases and generated reports for daily performance meetings• Assembled spreadsheets drew charts and graphs used to illustrate technical reports using Excel, Power Point and Word• Created new system for tracking time sheets and payroll costs for contracted labor• Responsible for first draft analysis of financial reports• Allocated, monitored and corrected general ledger posting errors• Processed requests for orders, reimbursements and payment of invoices• Analyzed financial statements and conducted variance analysis that identified trends which helped forecast financial performance • Responsible for all month-end close procedures which involved variance analysis of plan vs. actual, invoicing, and ledger activity

Londonderry, New Hampshire, United States

• Demonstrated capacity to provide comprehensive support for senior-level staff• Proven track record of accurately maintaining detailed records, generating reports and coordinating meetings• Generate KPI and efficiency reports for management• Develop and interpreted financial scorecard for management’s review • Overhauled recordkeeping system from manual to computer-based, creating a user friendly and systematic information management system and reducing data-retrieval of supply inventory, ordering and restocking• Liaison with IE to complete necessary changes to management’s reports• Provide administrative support to supervisors as required

Manchester, New Hampshire, United States

• Perform accounting clerical work in support of accounts receivable, payables, general financial and statistical data, and reconciliation of bank statements maintaining attention to detail and accuracy while meeting critical deadlines• Reconcile corporate credit cards• Handle customer queries over the phone and through email• Support reconciling of general ledger accounts at month end• Assist preparing for year-end audit• Monitor past-due accounts and facilitate resolution• Responsible for suspension or approval of credit• Assess customer’s credit risk analyzing credit reports and cash flow • Receive, vouch and submit all payables for approval• Responsible for the overall process of revenue