I run the North Hills boutique and career readiness retail training program. The program is for women emerging from crisis to grow their confidence and management skills. I opened the North Hills boutique in early 2024 and continue to foster relationships with the North Hills community through collaborative events. Working at a small nonprofit, I support many other areas including e-commerce and recently bringing the organization to Google Workforce.

Designed for Joy 09/22-12/22 Non-profit serving women in crisis affected by trauma including sex trafficking & incarceration by providing living wage employment.-Developed 6-member hospitality team to spread mission awareness by creating community ambassador program.-Developed training materials, taught trainings on elevator pitches & taught how to lead facility tours.-Collected donations & supported annual gala online auction, coordinating donation information raising $18,021.84 in 3 hours.-Upgraded from manual processes by upgrading online system (Signup.com) for volunteer communication/reporting. Improved tracking of hours for 400+ volunteers to comply with grant requirements.700 Rivers 06/22-08/22Assisted founder as second employee of social enterprise selling artisanal products including soaps made by survivors of human trafficking.-Managed vendor table at pop-up markets across local area by preparing & processing customers’ orders.-Performed inventory reconciliation and quality management to ensure target quantities were maintained & sufficient at pop-up markets.-Established loyal relationships by communicating professionally with customers to promote brand awareness of business and mission.-Answered questions regarding ingredients & allergies. Resolved payment problems to make sales.Marcus Harris Foundation 1/22-5/22Worked directly with founder to support “Neighborfood Express” program for local non-profit offering several programs for impoverished people in need.-Served as liaison with partner organizations (ex. Wake Up & Read and Note in the Pocket) to coordinate donations. Placed orders, sourced materials, & organization distribution of products.-Conducted cold calling to solicit & bring on new partners. Established new organizational partnerships.-Served as volunteer coordinator to plan & sequence weekly volunteer delivery routes to support 100+ families per week.

7-figure family-owned amusement business. I stepped in during a time of leadership transition. -Lead a growing team of 20 front-of-house employees to uphold company values and customer experience. -Coordinated maintenance and improvements projects while overseeing maintenance staff.-Oversaw a regulated ride to ensure state and industry requirements were maintained. -Created sales reports for Direct of Operations and Board of Directors. -Worked with bookkeeper for account reconciliation and record keeping.-Responsible for retail products and liaising with third-party vendors to enhance customer experience. -Allocated labor budget to maintain profit-margin and employee well-being and development.

Virtual Operations Assistant, Remote, Third Space International 03/21-12/21Educational organization providing international retreats and coaching on intercultural and interfaith topics.-Created and edited web pages maintaining graphics and copy tone on Squarespace.-Developed FAQ by predicting concerns to drive sales during COVID.-Managed back end of online course sales pipeline on Kartra.-Organized and communicated projects via Trello.Social Media Intern, Remote, Lost Treasure Golf Management 5/20-7/20 Management company for miniature golf courses.-Created social media calendar and strategy.-Managed the social media accounts and review pages for a multi-location company.-Collaborated and reported on key performance indicators.-Facilitated digital conversations between customers and location managers.-Initiated partnerships with residual businesses.

-Provided direct support: sales reports, cash deposits, scheduling, & collaborating on experience improvements.-Supervised & trained employees: sales, procedures, customer service, & point of sales system.-Managed front of house with a high volume of customer contact while maintaining facilities & running register.