Promoted the company's services and generated leads from targeted email and social media campaigns, events, and webinars.Maintained the HubSpot CRM Database, segmenting and updating 5000+ contacts, ensuring up-to-date client information.Tracked and reported on key metrics, such as open rates, click-through rates, and conversions, to make data-driven decisions to optimize marketing efforts and improve conversion rates.Collaborated with the sales team to understand client requirements and tailor proposals and statements of work to meet their specific needs.

Supported the development and launch of an after-hours on-call notification system, including testing, documentation, and training for end-users.Conducted data analysis on ticketing data, identified improvement areas, and implemented changes to enhance the efficiency of the support process.Created presentations for internal and external stakeholders, aligning content with organizational goals and objectives.

Analyzed and prioritized tickets received by the imaging team, ensuring efficient task allocation and resolution.Reviewed and documented over 8,000 tickets, maintaining accurate records and creating comprehensive reports for management.Identified recurring errors and documented best practices to improve team efficiency and reduce future errors.Collaborated with cross-functional teams, including developers and support staff, to determine the most effective solutions for error resolution.

Developed and implemented a comprehensive employee portal that streamlined information from multiple departments, improving access to resources and increasing efficiency.Managed a portfolio of 20 social media accounts across Instagram and Facebook. Created compelling content, including graphics, videos, and written posts, to captivate the target audience and enhance brand reputation.Designed and developed websites to showcase membership perks, establish partnerships, and promote events.

Collaborated with executives to evaluate various MDM systems for Apple iPads, considering factors such as functionality, security features, and scalability, ultimately leading to the selection of an optimal solution.Developed and implemented a robust security template for product setup, encompassing device provisioning, network configurations, encryption protocols, and application restrictions, resulting in enhanced data protection and compliance.Conducted thorough device inventory management, including device allocation, tracking, and retirement, ensuring accurate documentation and optimized asset utilization.Provided technical support and troubleshooting assistance to end-users, addressing device-related issues promptly and effectively, and facilitating a seamless user experience.Actively participated in device procurement, deployment, and upgrade processes, coordinating with vendors, internal IT teams, and stakeholders to ensure smooth operations.

Created visually appealing graphics using Photoshop for social media and email ad campaignsDeveloped engaging designs and layouts that effectively communicated the brand's messageCollaborated with marketing team to understand campaign objectives and requirementsManaged a dozen social media pages on Facebook and InstagramDesigned and scheduled posts to maintain consistent and engaging contentMonitored and analyzed social media performance using analytics toolsInteracted with followers, responded to comments, and addressed customer inquiriesWorked closely with the team to ensure brand consistency across all marketing channels

Created visually appealing graphics using Photoshop for social media and email ad campaignsDeveloped engaging designs and layouts that effectively communicated the brand's messageCollaborated with marketing team to understand campaign objectives and requirementsManaged a dozen social media pages on Facebook and InstagramDesigned and scheduled posts to maintain consistent and engaging contentMonitored and analyzed social media performance using analytics toolsInteracted with followers, responded to comments, and addressed customer inquiriesWorked closely with the team to ensure brand consistency across all marketing channels