T.A.P Certified Independent Travel Agent specializing in European vacations and river cruises. Nexion affiliate. Website: gtp.nexionaffiliate.com. Facebook; Gallagher Travel Pros

Inside Sales/Account ManagementWorking with distributors and OEMs, providing order management, pricing/quotes, long term agreements, problem resolution. Collaborating with internal teams on projects to streamline processes and meet company goals.

Office Manager/Inside Sales Rep• Liaison between outside sales team, distributors, end users and manufacturers. • Handled leads/lead reporting, quotes, special pricing agreements, sales order information, RMA procedures and escalated issues between distributors and manufacturers.• Trained distributors on using and navigating through manufacturer websites.• Created sales tracking reports for manufacturers, and Point of Sale reports from distribution channel.• Maintained confidential employee files, tax and unemployment information, corporate website, and salesforce.com, as well as all in-house financial/accounting functions.• Negotiated contracts for janitorial service, printing, insurance and internet services, improving service and cutting costs. • Created written corporate procedures for inside sales support and accounting functions and revised payables/receivables procedures, saving time and money.• Made travel arrangements, set up catering events and hosted customers. • Maintained sample and literature inventory, and office supplies. General shipping and receiving.

Client Services Supervisor Account and Vendor Management• Managed the Repair / Return Department & the Extended Warranty Program, processing $50-80K in monthly revenue. Coordinated repair service with third party vendors, ensuring delivery of contracted service levels for turnaround time, repair quality, & product performance.• Administered replacement program, increased customer satisfaction by reducing repair time.• Reviewed & approved warranty contracts, activations, updates & cancellations.• Wrote procedures for internal users and third party vendors providing guidance for adherence to policies. Set department goals, provided training, and wrote performance review for team members• Allocated product based on sales forecasting to ensure timely shipments and customer satisfaction.• Worked National Trade Shows & Dealer Meetings providing information to potential customers, and introducing programs to existing dealer base.• Recognized with multiple corporate “Above & Beyond” awards nominated by customers and approved by mgt for contribution to company goals.Program/Project Management• Developed and managed Extended Warranty Program for business phone systems and components, adding 150 new warranty contracts per month. Supervised four contracted administrative staffers.• Created Six Sigma project resulting in 50% reduction in personnel and total elimination of paper by creating online contracts and correspondence.• Consulted with legal department to draft extended warranty program and policy.• Provided weekly repair reports/return stats for outside vendors and Toshiba Mgt that enabled department to achieve goals set for time, cost & quality.• Analyzed customer data to ensure various programs were customer centric & user friendly.• Served on Oracle Transition Team in testing, implementation, and training for the new software operating system. Received corporate Standing Ovation Award.• Handled Marketing Department Advertising Credit Program .