Maggie Gallagher Email & Phone Number

Southern California

T.A.P Certified Independent Travel Agent specializing in European vacations and river cruises. Nexion affiliate. Website: gtp.nexionaffiliate.com. Facebook; Gallagher Travel Pros

Irvine, CA

Inside Sales/Account ManagementWorking with distributors and OEMs, providing order management, pricing/quotes, long term agreements, problem resolution. Collaborating with internal teams on projects to streamline processes and meet company goals.

Laguna Hills, CA

• Office Manager/Inside Sales Rep
• Liaison between outside sales team, distributors, end users and manufacturers.
• Handled leads/lead reporting, quotes, special pricing agreements, sales order information, RMA procedures and escalated issues between distributors and manufacturers.
• Trained distributors on using and navigating through manufacturer websites.
• Created sales tracking reports for manufacturers, and Point of Sale reports from distribution channel.
• Maintained confidential employee files, tax and unemployment information, corporate website, and salesforce.com, as well as all in-house financial/accounting functions.

• Client Services Supervisor Account and Vendor Management
• Managed the Repair / Return Department & the Extended Warranty Program, processing $50-80K in monthly revenue. Coordinated repair service with third party vendors, ensuring delivery of contracted service levels for.
• Administered replacement program, increased customer satisfaction by reducing repair time.
• Reviewed & approved warranty contracts, activations, updates & cancellations.
• Wrote procedures for internal users and third party vendors providing guidance for adherence to policies. Set department goals, provided training, and wrote performance review for team members
• Allocated product based on sales forecasting to ensure timely shipments and customer satisfaction.