Maggie Ivens Email & Phone Number

Walpole, Ma, Us

Provide strategic HR and organizational consulting for this firm specializing in fractional HR support and strategic problem solving to identify and address talent challenges, for companies varying in size and industry. I evaluate and analyze organizational structures, processes and technology and develop recommendations to address challenges and improve performance. I support new business efforts and contribute to client proposals and presentations.

Boston, Ma, Us

Member of the executive team leading talent strategy planning and driving key initiatives across the commercial insurance business with 10K employees globally. I managed the organization’s budget and established KPIs, processes and communications to align programs with company objectives. As Chief of Staff to the Chief Talent Officer, I prioritized and managed high impact programs and resolved problems with actionable solutions. I developed executive meeting agendas, content and experiences, and managed leadership offsite strategy sessions for 150+ attendees. I directed the annual President’s Award nomination processes, event planning and award ceremony, and guided and mentored teams of varying sizes assembled for specific projects.Highlights include:• Acting as critical partner to the Chief Talent Officer, driving strategic focus and priorities and guiding the leadership team’s operating rhythm and alignment to facilitate effectiveness and accountability. • Creating a comprehensive measurement strategy to align commercial insurance culture aspirations with company objectives, establishing KPIs and leveraging surveys and feedback loops resulting in 85% of employees understanding the culture; This strategy was the catalyst that informed the enterprise-wide transformation. • Leading an enterprise-wide PMO to transform the employee journey and talent processes, creating strategy and managing multiple stakeholders toward goal of driving a performance-based ecosystem, promoting inclusion and accountability and positioning Liberty Mutual as a Best Place to work. • Improving US and global talent performance management processes, creating aligned calibration calendars and reporting that facilitated cross-functional access and promoted consistency. • Being recognized with Spotlight Award for excellence, leading President’s Award team and nomination processes to create a successful event with 90% attendee satisfaction rate while achieving budget targets year over year.

Boston, Ma, Us

Created organizational vision, long-term goals and planning, governance and standards for enterprise services including procurement, real estate, communications, meeting management and technology. I oversaw budgets across all lines of business, and I established budget planning and review procedures. I facilitated annual planning for strategic priorities, gathering input from key stakeholders and developing measurement strategies. Managed content for Board of Directors presentations, staff and leadership meetings, offsites and town halls.Successes included:• Implementing a clear, concise framework for strategic improvement priorities; Successful planning framework was adopted across division. • Establishing Chief of Staff responsibilities to expand the reach and impact of Head of Enterprise Services, accelerating priorities and driving progress on key initiatives.

Boston, Ma, Us

Rapidly promoted due to my achievements in employee development and problem solving to manage technology portfolios for real estate, talent acquisition and talent analytics platforms. I oversaw technology implementations, upgrades, maintenance and testing, and managed and negotiated with service leaders and stakeholders to establish project parameters. I led 5 system program managers in supporting solution development, planning and execution and vendor management, and provided guidance, coaching and mentoring to strengthen individual and team performance.Successes included:• Skilled management of internal teams, multiple stakeholders and competing priorities to ensure project scope was maintained while successfully achieving business objectives and budgetary goals.• Developing a workspace reservation technology to adapt to hybrid work environments; This technology was subsequently launched across the organization.

Boston, Ma, Us

Managed operations for HR technology production and application support, developing and executing testing plans, reviewing and approving applications and communicating deployment schedules and system outages. I led the hiring of key talent, created metrics measurement reporting and provided analysis to streamline workflow and improve team performance. Managed and coached a team of 7 junior analysts.Successes included:• Creating a workplace culture that fostered respect and encouragement, empowering employees to excel at problem solving and teamwork. • Effective team management resulted in consistently meeting or exceeding SLAs in addressing and resolving HR technology issues.

Boston, Ma, Us

Led an internal initiative for improved workspaces and office standards, systems upgrades and integration and budget planning processes. I collaborated with design teams to enhance open plan workspaces and drove consensus with executive leaders to establish standards that facilitated efficiency and productivity while reducing costs. I created change management plans to maintain employee engagement and promote transparent communication.Successes included:• Leading an initiative to transition Art Department systems and databases to new platforms, managing project details and communication, ensuring accurate and efficient content transfer while controlling costs. • Directing the office operations program, providing leadership for internal communication and reporting, employee safety and office security procedures, compliance issues, and ensuring distributed locations maintained business continuity. • Creating a comprehensive online toolkit for office operations, redesigning the website and content to enable easier access to critical information and facilitate productivity.

Boston, Ma, Us

Boston, Ma, Us

Boston, Ma, Us