Maggie Johnson Email & Phone Number

Loveland, Colorado, United States

• Process and analyze all data for individually assigned parts of the product in order to make meaningful conclusions and recommendations to product owners and dev teams
• Independently manage deadlines and competing priorities based on the needs of our customers and the business as a whole
• Communicate cross-functionally with both support and product development teams to ensure customer issues/requests are addressed in a timely manner

Loveland, Colorado, United States

• Handle customer interactions by phone and email to troubleshoot technical issues and solve a variety of problems
• Ensure customer satisfaction by providing a positive experience
• Facilitate training classes for new employees and assist with the development of training materials
• Develop email footer designs for customers using HTML coding

Loveland, Colorado, United States

• Providing phone support to customers while maintaining a high level of customer service
• Educating customers on available products and services in order to help them effectively use our products and services to maximize their marketing strategies
• Independently utilizing a variety of resources to troubleshoot technical issues
• Analyzing customer inquiries to determine the appropriate escalation processes and de-escalation strategies to ensure customer satisfaction

Longmont, Colorado

• Providing phone support to customers while maintaining a high level of customer service
• Educating customers on available products and services in order to help them effectively use our products and services to maximize their marketing strategies
• Independently utilizing a variety of resources to troubleshoot technical issues
• Analyzing customer inquiries to determine the appropriate escalation processes and de-escalation strategies to ensure customer satisfaction

Hastings, NE

• Generated consumer interest in a start-up business by assisting with outreach, design elements, and event planning
• Utilized skills in writing, marketing, design/décor to help develop the Steeple Brewing brand and image

Hastings NE

• Executed all front office duties independently, including fielding customer complaints/inquiries
• Strengthened company website/rental listings by updating information and improving navigation
• Managed lease agreements, invoices and payments

Englewood CO

• Created a series of installations as part of a highly-collaborative team of artists
• Formulated ideas, engineered models and plans, pitched ideas, addressed issues with materials/construction
• Headed and planned one specific installation from initial concept to completion*A video of our installations and process can be seen on the MOA website. A link is provided below.

Bachelor Of Arts - Ba, Fine And Studio Arts

Activities and Societies: Alpha Chi (Academic Honorary), Sigma Alpha Iota (Music Fraternity), Hastings College ChoirMinor in Small.

Tefl Certification, Teaching English As A Second Or Foreign Language/Esl Language Instructor