Maggie Kostiew Email & Phone Number

New Hampshire, United States

Focusing mainly on the On-Premises portion of the company’s software, I provide special services for a small pool of customers in our US territories. With utilizing Zoom, I’m able to interact with customers to assist with intricate troubleshooting issues, provide support for software upgrades or initial installations, and work alongside them to construct special, custom reports for their needs. I’m able to build strong, professional, light-hearted relationships with each of my customers.Along side the customer aspect, I balance the ability to “build and break” things within the lab environment. I’m able to build and test queries/scripts/code for customers, ensuring the end product meets my personal high standards of quality. I balance between both the *nix and Windows environments, learning more and more about the machine data for Virtual Networks (VDI and RDSH), continuously work at honing my Splunk skills, and slowly diving into the world of PowerShell and JavaScript as needed.

Hampstead, Nh

LDK Masonry is a small, local business servicing southern NH and parts of MA. My husband is the talent with a short list of trusted laborers by his side during the busy season spanning from April through November. I handle the behind-the-scenes portion of this company: accounting, bookkeeping, tax preparation, supplier relations, contract writing, customer service, and the occasional bringer-of-coffee on a Saturday afternoon. Being the sole runner of the behind-the-scenes, efficiency is key ;)

Manchester, Nh

• Maintaining Splunk Enterprise 7.2.6 clustered environment• Investigating and correcting issues within, or connected to, the environment• Providing outstanding, genuine customer service to the users of Splunk; collaborating to build unique user experiences via dashboards, reports, and alerts• Overhauling documentation for workflow, processes, and training manuals for company use, related to Splunk, apps, and data management; defined document standards• Contributing to the large-scale project of migrating the Network Operation Center out of NMA and into Splunk IT Service Intelligence (ITSI) by developing, implementing, and maintaining new toolsets for the users• Coordinating with other departments with deadline-driven Splunk needs for fast, accurate turnaround• Sharing responsibility of the Cacti-to-Splunk connection and data management• Hands-on learning related to Splunk Admin responsibilities: o Installing new universal/heavy forwarders o Installing/updating add-on’s and apps o Maintaining HEC connections o Ingesting new data o Building new indexes o Modifying config files when needed o Converting CSV lookups to KV Stores o Creating complex dashboards o Upgrading both Splunk core and ITSI o Maintaining user access/roles • On-call support for Splunk, 24x7• Administrator for Atlassian Suites applications JIRA and Confluence• Leading bi-weekly Agile Sprints as Scrum Master

Manchester, Nh

- Spearheading documentation standards- Mapping data flow between systems and resources- Data analysis through Splunk Enterprise

Lowell, Ma

Dedicated, full-time student for two semesters and summer courses

Assisted with the integration and flow of Agile Scrum methodology with the Solutions Engineering team. Constructed and published documentation for various topics, including Network Performance Monitoring, Fault Management, application training manuals, and other documentation for company use and audit compliance. Facilitated on-boarding Atlassian Suite for Jira Sprint Management and Confluence Wiki-Style documentation. Obtained end-user knowledge of Splunk. Technical understanding of Moog, SolarWinds, Splunk, and Cacti. Familiarity gained for Dynatrace.

Pembroke, Nh

A short-term project assisting the Software Developer in revitalizing the financial and paperwork needs with the redesign of the custom-built software program. As a hands-on finance manager, I was responsible for solutioning efficiencies in daily tasks for program automation where possible, plus aiding in the design of the developer’s accounting platform within the full application.General Financial tasks:• Facilitating financial closings for customers• Improving customer service goals• Meeting sales goals• Coordinating with financial institutions regarding loans• Working with state officials for vehicle titles

Blending project coordination with quality control and database administration:• Short term and long term projects• Coordinating tasks with the correct programmers• Communication liaison between “geek” and “non-geek” employees• Updating older processes• Onboarding new clients• Organization of files, processes, and project data• Database query building and training• Data analytics• Database report building• Training coworkers with new processes• Member of the Employees Activity Committee

Newburyport, Ma

Moving to the the sister company OS&e Inc. at launch in October 2011, I wore multiple hats as both IT Support for 12 employees between GSA and OS&e, and the Operations Manager for OS&e Inc. Though, I was generally more fit as the “go to”!At a high level, my time with the OS&e side of the company kept me busy with tasks under these categories:• Client Service• Customer Service• Database Management• Data Processing• Help Desk• Assistant to CTO• Software Beta Tester• QC• Project Management• Accounts Receivables• Accounts Payables• Office Assistant• Client Training• Coworker Training• Client's Web Service IT Support

Newburyport, Ma

Prior to the change in responsibilities when I moved to the OS&e Inc. part of the company, I moved around the GS Associates office with grace and skill, owning tasks and duties with efficiency. Those tasks, at a high level, fall under the umbrella of the following:• Jr Project Manager• Customer Service• Client Service• Scheduling• Budgeting • Project Time Lines• Client Site Visits• Office Assistant• Accounts Receivables• Accounts Payables• Help Desk• Data Processing• Event Coordination• Coworker Training

Andover, Ma

Processing Payments, Daily Budgets, Month-End and Year-End reporting, Confidential Material

Salem, Nh

Supporting Departments, and Accounts Receivables

Bachelor'S Degree

Associate’S Degree