Maggie Kostiew Email & Phone Number

New Hampshire, United States

Focusing mainly on the On-Premises portion of the company’s software, I provide special services for a small pool of customers in our US territories. With utilizing Zoom, I’m able to interact with customers to assist with intricate troubleshooting issues, provide support for software upgrades or initial installations, and work alongside them to construct.

Hampstead, NH

LDK Masonry is a small, local business servicing southern NH and parts of MA. My husband is the talent with a short list of trusted laborers by his side during the busy season spanning from April through November. I handle the behind-the-scenes portion of this company: accounting, bookkeeping, tax preparation, supplier relations, contract writing, customer.

Manchester, NH

• Maintaining Splunk Enterprise 7.2.6 clustered environment
• Investigating and correcting issues within, or connected to, the environment
• Providing outstanding, genuine customer service to the users of Splunk; collaborating to build unique user experiences via dashboards, reports, and alerts
• Overhauling documentation for workflow, processes, and training manuals for company use, related to Splunk, apps, and data management; defined document standards
• Contributing to the large-scale project of migrating the Network Operation Center out of NMA and into Splunk IT Service Intelligence (ITSI) by developing, implementing, and maintaining new toolsets for the users
• Coordinating with other departments with deadline-driven Splunk needs for fast, accurate turnaround

Manchester, NH

- Spearheading documentation standards- Mapping data flow between systems and resources- Data analysis through Splunk Enterprise

Lowell, MA

Dedicated, full-time student for two semesters and summer courses

Assisted with the integration and flow of Agile Scrum methodology with the Solutions Engineering team. Constructed and published documentation for various topics, including Network Performance Monitoring, Fault Management, application training manuals, and other documentation for company use and audit compliance. Facilitated on-boarding Atlassian Suite for.

Pembroke, NH

• A short-term project assisting the Software Developer in revitalizing the financial and paperwork needs with the redesign of the custom-built software program. As a hands-on finance manager, I was responsible for.
• Facilitating financial closings for customers
• Improving customer service goals
• Meeting sales goals
• Coordinating with financial institutions regarding loans
• Working with state officials for vehicle titles

• Blending project coordination with quality control and database administration:
• Short term and long term projects
• Coordinating tasks with the correct programmers
• Communication liaison between “geek” and “non-geek” employees
• Updating older processes
• Onboarding new clients

Newburyport, MA

• Moving to the the sister company OS&e Inc. at launch in October 2011, I wore multiple hats as both IT Support for 12 employees between GSA and OS&e, and the Operations Manager for OS&e Inc. Though, I was generally more.
• Client Service
• Customer Service
• Database Management
• Data Processing
• Help Desk

Newburyport, MA

• Prior to the change in responsibilities when I moved to the OS&e Inc. part of the company, I moved around the GS Associates office with grace and skill, owning tasks and duties with efficiency. Those tasks, at a high.
• Jr Project Manager
• Customer Service
• Client Service
• Scheduling
• Budgeting

Andover, MA

Processing Payments, Daily Budgets, Month-End and Year-End reporting, Confidential Material

Salem, NH

Supporting Departments, and Accounts Receivables

Bachelor'S Degree

Associate’S Degree