Jj Jordan Email & Phone Number

• Create and deliver robust demos that clearly communicate the value proposition to include end user productivity and corporate cost efficiency.
• Help clients to solve problems by demonstrating product usage in proposed use cases
• Manage and lead product proof of concept, initial configuration, and product training
• Utilize sales tools such as Outreach and Salesforce to manage sales communications
• Partner with dedicated Account Executive as well as an adjunct to US Sales team including all AEs and SEs across all verticals.
• Collaborate with Product Management, Development, and Marketing to facilitate continuous improvement

Plano, TX

• Function as Load Team Supervisor for Aircraft loading and unloading operations
• Schedule and process eligible air cargo, passengers, and mail
• Supervise operations of automated and manual materials handling and other loading equipment
• Implement technical and on the job training for newly assigned personnel

Plano Texas

• Completed Exchange 2013 Upgrade while implementing DAG building redundancy and reliability
• Spearheaded in-place SharePoint upgrade from 2010 to 2013 with 0 downtime
• Performed multiple VMWare upgrades from vSphere from 5.0 to 6.5 and ESXi 5.0 to 6.0
• Expedited Citrix XenApp 6.5 upgrade from end of life Citrix Presentation Server 4.5 improving logon times and reliability by 35%
• Methodically replaced Windows Server 2008r2 Active Directory Domain Controllers with 2012r2 Domain Controllers allowing the raising to 2012r2 Forest and Domain functional level

Plano, TX

• Function as Team Lead for Technical Services team providing escalation path for complex problems
• Develop and maintain technical documentation in support of proprietary software (Odyssey) including installation, maintenance, and troubleshooting procedures
• Created and conducted technical training in support of client staff knowledge transfer requisites
• Contributed with a team to implement disaster recovery procedures for use with client base
• Collaborate with clients to architect new solutions or upgrade current environments to host Odyssey using company best practice guidelines

Dallas Texas

• Administer Symantec Enterprise Protection Suite in support of local and remote users
• Completed File Server migration from Windows 2003 to Windows 2008r2 with Dell MD 1000 Direct Attached Storage
• Completed Remote Desktop Services implementation including Connection Broker, Gateway, and Remote App instances
• Administer Backup and Recovery operations using Commvault 8.0
• Work with development team to implement website and application upgrades to production environment

Dallas Texas

• Installed, configured and implemented Orion SolarWinds Network Performance Monitor
• Built and deployed VBScript to install and configure SNMP settings on 275 servers in order to monitor using SolarWinds Network Performance Monitor v10.0
• Perform maintenance on multiple Windows Server 2000, 2003, and 2008 servers
• Upgrade configuration of legacy VMWare 3.0 and 3.5 servers to create uniformity in order to complete physical to virtual migration

• Completed project to optimize logon scripts using VBScript and Active Directory Group Policies
• Implemented cloning server to complete a project of 35 laptops to be deployed for remote users
• Worked with Information Technology team and employees to decommission Windows Server 2000 servers by moving File Shares including user’s Home Folders

• Supported multiple disparate client infrastructures including servers, switches, routers, and pcs.
• Experienced in configuration and implementation of VMWare ESXi, VMWare VSphere 4
• Installed, Implemented, and Configured multiple Microsoft SQL 2008 servers.
• Adept at configuration of Lefthand SAN and Dell MD 3000i SAN
• Configured and deployed Cisco ASA, Cisco Switch, and Cisco Router
• Completed Major Infrastructure overhaul including Cisco Switches and Server Upgrade, utilizing VMWare VSphere and Windows Server 2008 and migration of all applications and data

• Responsible for Planning and Acquiring Network Equipment including Servers, Switches/Routers, and PCs
• Oversaw Software Management for Dash 7 ARL contract for US Army and E-9 missile testing contract for US Air Force spanning eight locations throughout the world.
• Provided technical support for end users at eight locations around the world utilizing Dameware and Goto Meeting remote control software
• Researched, purchased, configured and deployed Fortigate firewall/VPN appliances to multiple locations creating virtual private networks to facilities across the nation and the world
• Negotiated vendor contracts to ensure the best pricing on items ranging from phone and Internet connections to multifunction printers to barcode scanning equipment
• Oversaw major infrastructure overhaul that connected multiple buildings by a fiber backbone implementing Cisco switches to ensure adequate connectivity well into the future

• Managed and maintained multiple Windows 2000 and 2003 servers including application, file and print servers, DNS, Active Directory and group policy management
• Implemented, troubleshot and maintained Windows 98, NT, Me, 2000 and XP client workstations
• Maintained, upgraded and troubleshot Calyx Point Data Server 5.2 for 900+ end users
• Deployed Citrix Metaframe Presentation Server across 8 Windows 2000 servers publishing multiple applications
• Administered DelMar DataTrac and WebTrac Pro across the Internet
• Configured and Maintained Captaris RightFax Enterprise Server in support of 1500+ users