Jj Jordan Email & Phone Number

• Create and deliver robust demos that clearly communicate the value proposition to include end user productivity and corporate cost efficiency.• Help clients to solve problems by demonstrating product usage in proposed use cases• Manage and lead product proof of concept, initial configuration, and product training• Utilize sales tools such as Outreach and Salesforce to manage sales communications• Partner with dedicated Account Executive as well as an adjunct to US Sales team including all AEs and SEs across all verticals.• Collaborate with Product Management, Development, and Marketing to facilitate continuous improvement

Plano, Tx

• Function as Load Team Supervisor for Aircraft loading and unloading operations• Schedule and process eligible air cargo, passengers, and mail• Supervise operations of automated and manual materials handling and other loading equipment• Implement technical and on the job training for newly assigned personnel

Plano Texas

• Completed Exchange 2013 Upgrade while implementing DAG building redundancy and reliability• Spearheaded in-place SharePoint upgrade from 2010 to 2013 with 0 downtime• Performed multiple VMWare upgrades from vSphere from 5.0 to 6.5 and ESXi 5.0 to 6.0• Expedited Citrix XenApp 6.5 upgrade from end of life Citrix Presentation Server 4.5 improving logon times and reliability by 35%• Methodically replaced Windows Server 2008r2 Active Directory Domain Controllers with 2012r2 Domain Controllers allowing the raising to 2012r2 Forest and Domain functional level

Plano, Tx

• Function as Team Lead for Technical Services team providing escalation path for complex problems• Develop and maintain technical documentation in support of proprietary software (Odyssey) including installation, maintenance, and troubleshooting procedures• Created and conducted technical training in support of client staff knowledge transfer requisites• Contributed with a team to implement disaster recovery procedures for use with client base• Collaborate with clients to architect new solutions or upgrade current environments to host Odyssey using company best practice guidelines

Dallas Texas

• Administer Symantec Enterprise Protection Suite in support of local and remote users• Completed File Server migration from Windows 2003 to Windows 2008r2 with Dell MD 1000 Direct Attached Storage• Completed Remote Desktop Services implementation including Connection Broker, Gateway, and Remote App instances • Administer Backup and Recovery operations using Commvault 8.0• Work with development team to implement website and application upgrades to production environment

Dallas Texas

• Installed, configured and implemented Orion SolarWinds Network Performance Monitor• Built and deployed VBScript to install and configure SNMP settings on 275 servers in order to monitor using SolarWinds Network Performance Monitor v10.0• Perform maintenance on multiple Windows Server 2000, 2003, and 2008 servers• Upgrade configuration of legacy VMWare 3.0 and 3.5 servers to create uniformity in order to complete physical to virtual migration

• Completed project to optimize logon scripts using VBScript and Active Directory Group Policies• Implemented cloning server to complete a project of 35 laptops to be deployed for remote users• Worked with Information Technology team and employees to decommission Windows Server 2000 servers by moving File Shares including user’s Home Folders

• Supported multiple disparate client infrastructures including servers, switches, routers, and pcs.• Experienced in configuration and implementation of VMWare ESXi, VMWare VSphere 4• Installed, Implemented, and Configured multiple Microsoft SQL 2008 servers.• Adept at configuration of Lefthand SAN and Dell MD 3000i SAN• Configured and deployed Cisco ASA, Cisco Switch, and Cisco Router• Completed Major Infrastructure overhaul including Cisco Switches and Server Upgrade, utilizing VMWare VSphere and Windows Server 2008 and migration of all applications and data• Deployed, managed and maintained multiple Windows 2000, 2003, and 2008 servers including application, file and print servers• Installed, configured, and maintained Exchange 2007 on Server 2008 environment• Oversaw Active Directory and Group Policy Management to maintain security within the company• Applied Domain Name System (DNS) to maintain accurate web presence both internally and externally• Implemented, troubleshot and maintained Windows 2000, XP, Vista, and Windows 7 client workstations• Maintained patch management using WSUS across multiple client environments• Implemented and maintained several antivirus solutions including Trend Micro, Symantec, McAfee, Kaspersky, and ESET.

• Responsible for Planning and Acquiring Network Equipment including Servers, Switches/Routers, and PCs• Oversaw Software Management for Dash 7 ARL contract for US Army and E-9 missile testing contract for US Air Force spanning eight locations throughout the world.• Provided technical support for end users at eight locations around the world utilizing Dameware and Goto Meeting remote control software • Researched, purchased, configured and deployed Fortigate firewall/VPN appliances to multiple locations creating virtual private networks to facilities across the nation and the world• Negotiated vendor contracts to ensure the best pricing on items ranging from phone and Internet connections to multifunction printers to barcode scanning equipment • Oversaw major infrastructure overhaul that connected multiple buildings by a fiber backbone implementing Cisco switches to ensure adequate connectivity well into the future• Managed multiple Windows 2000 and 2003 servers including application, file and print servers• Implemented, troubleshot and maintained Windows 2000, XP and Vista client workstations and laptops• Maintained 2 Citrix Metaframe Presentation Servers to ensure worldwide connectivity• Oversaw Active Directory and group policy management in order to maintain security within the company• Created and enforced policies and procedures governing user authentication• Executed user authentication practices including creation and maintenance of user accounts • Installed, upgraded, and supported Symantec Antivirus Version 10.1 for servers and clients

• Managed and maintained multiple Windows 2000 and 2003 servers including application, file and print servers, DNS, Active Directory and group policy management • Implemented, troubleshot and maintained Windows 98, NT, Me, 2000 and XP client workstations• Maintained, upgraded and troubleshot Calyx Point Data Server 5.2 for 900+ end users• Deployed Citrix Metaframe Presentation Server across 8 Windows 2000 servers publishing multiple applications• Administered DelMar DataTrac and WebTrac Pro across the Internet• Configured and Maintained Captaris RightFax Enterprise Server in support of 1500+ users• Supported Cisco IP Telephony including Cisco Call Manager and Cisco Unity• Installed, Upgraded, and Supported Symantec Antivirus Version 10.1 for servers and clients• Performed Mission Critical Nightly Backups using Veritas Backup Exec 9.1 on multiple servers• Supported 900+ users across 43 states by performing computer technical support via telephone and the internet• Identified and Documented detailed work instructions• Excellent reputation for client service and team participation