Enhanced user experience, creating and editing documents to troubleshoot issues, understand products, and grow businesses.• Improved operations by ensuring new products and services were documented clearly and accurately, working collaboratively with cross-functional teams including Product Teams, Subject Matter Experts, as well as Developers.

Optimized efficacy, providing qualitative research to stakeholders reflecting customers’ voices and experience as merchants.• Improved operations, identifying opportunities for product and support enhancements.• Expanded offerings and mitigated support debt, working collaboratively with stakeholders (CRM/Lifecycle Marketing).• Increased efficiencies, supporting CRM/Shopify to identify, classify, and reduce merchant churn.• Successfully wrote for a variety of audiences, including messaging and strategy for CRM campaign experimentation.

Grew merchants’ businesses, assisting with their website and retail solutions. • Enhanced client experience, providing solutions to complex, multi-layered issues in an empathetic and effective manner. • Mentored peers for Quality Assurance as well as merchant empathy.

• Wrote press releases, newsletters, web and social media postings.• Graphic design of event media: posters, flyers, advertisements, brochures• Coordinated festival media launches and special events• Managed university student volunteers and delegated tasks• Liaised with media and embassy delegates from over 30 countries• Planned/coordinated marketing and media strategies for festivals (Bright Nights Film Festival results: 210% increase (Instagram), 33% increase (Facebook) and 16% increase in festival attendance)

• Designed/printed store media (monthly flyer, newsletter, advertising) • Planned/coordinated in-store events and demos • Updated and maintained social media via Facebook, Twitter, Hootsuite and Wordpress• Collaborated with product sales representatives on events and in-store deals• First point of contact for store general inquiries, marketing and administration

• Produced graphics and written content for event media (brochures, posters and reports)• Sorted through daily mail, logged electronically, and assigned financial accounts• Ordered office supplies and answered general inquiries• Organized board meetings and recorded, edited and distributed meeting minutes • Planned and coordinated medium to large scale events from start to finish• Assisted Communications Coordinator to maintain CCJC's website and social media

• Wrote and edited festival media, press releases, newsletters, website, all other content• Maintained social media and web presence, assisted the graphic designer • Assisted in planning marketing and communications strategies, special events• Liaised with festival sponsors and membership

Government of Canada• Substantively edited a complex 400-page manuscript on the history of penitentiaries in Canada• Researched and wrote the history of Citizen's Advisory Committees• Experience working with the Canadian Style: A Guide to Writing and Editing• Gained knowledge of the Correctional Service of Canada and the Canadian criminal justice system• Gained a working knowledge of a government communications shop, its structure and functions• Worked independently with little supervision• Exercised self-motivation and diligence in working to a self-assigned timeline