Maggie Ng Email & Phone Number

New York, United States

New York City Metropolitan Area

My professional journey has been enriched by frequent interactions with customers, which have been instrumental in cultivating essential skills in customer service, communication, and sales expertise, while simultaneously enhancing my ability to adapt to changing dynamics. I excel in guiding customers towards their desired outcomes by remaining adaptable and responsive to evolving needs and preferences. Thriving in high-volume customer interactions within fast-paced environments, I am adept at maintaining composure and delivering exceptional service standards under pressure. Additionally, I proactively manage inventory by restocking items in their designated places and providing timely updates to customers regarding out-of-stock items, ensuring a seamless shopping experience.

New York City Metropolitan Area

In my role, I conducted extensive research to analyze competitors within the maternal health sector, seeking opportunities for innovation while ensuring alignment with industry standards. This involved closely monitoring competitor strategies and market trends to identify areas where our company could distinguish itself. Additionally, I managed social media accounts across various platforms, including Instagram and hospital channels, by crafting compelling content and designing visually engaging posts and flyers using Canva. By leveraging these platforms effectively, I aimed to enhance brand visibility and engage our target audience effectively. Furthermore, I meticulously documented Return on Investment (ROI) metrics for marketing initiatives related to maternal health services. Using Excel spreadsheets, I tracked and analyzed campaign performance, enabling data-driven decision-making and optimization strategies to maximize ROI and drive consumer engagement.

Staten Island, New York, United States

I undertook the responsibility of crafting an average of three weekly social media posts utilizing Canva, strategically tailored for dissemination across Facebook, Instagram, and Twitter platforms. These posts were designed with the aim of raising awareness and providing support to youth facing challenges related to substance abuse, as well as physical and mental health issues. Additionally, I efficiently managed files to ensure timely updates for coalitions participating in treatment strategy meetings, fostering effective communication and collaboration. Furthermore, I successfully expanded the reach of our social media presence and company newsletter by employing strategic copywriting, hashtag utilization, and image design techniques. Moreover, I played a pivotal role in enhancing user experience by meticulously editing images and updating website content to ensure relevance and accessibility for both youth and coalition partners.

New York City Metropolitan Area

As a behavioral technician, I have been actively involved in the collection of qualitative data by closely observing patient behaviors and discerning the underlying intentions driving those behaviors. Utilizing the Rethink application, I meticulously documented instances of both unwanted and desired behaviors, facilitating comprehensive analysis and informed decision-making. Additionally, I played a pivotal role in implementing tailored protocols aimed at assisting patients in modifying their unwanted behaviors effectively. Through these initiatives, I contributed to fostering a supportive and conducive environment for positive behavioral change, ultimately enhancing patient outcomes and well-being.

New York City Metropolitan Area

In my professional role or position, I meticulously verified patients' insurance coverage for services such as physical therapy and acupuncture, ensuring accurate billing processes with the applicable insurance providers. Additionally, I efficiently managed the scheduling of approximately twenty patients, coordinating their appointments with our team of physical therapists and acupuncturists to optimize efficiency and accommodate their availability.Furthermore, I provided personalized recommendations to customers seeking a physical therapist based on their specific needs and preferences, actively soliciting feedback to refine our services for future engagements. During peak hours, I adeptly handled customer inquiries and ensured their satisfaction with their physical therapy experience, maintaining a high standard of customer service even in demanding situations.

Master'S Degree, Marketing

Activities and Societies: Zicklin Women in Business My education at Baruch College equipped me with a comprehensive skill set in digital.

Bachelor Of Arts - Ba, Psychology, 4.0

As a salutatorian in the field of clinical psychology, I acquired a comprehensive understanding of various mental health disorders.