Maggie (O'Neill) Clapp Email & Phone Number

Responsible for revenue growth - partnering with marketing/brand leaders, communication & public affairs leaders, and insights professionals at leading brands to power their business decisions.

Responsible for revenue growth from net-new business acquisition. Partner with marketers at leading brands to acquire customers, ensure consistent brand messaging, and maximize ROI across local marketing channels.

Cleveland, Ohio

Grew annual revenue to $10M with a 95% renewal rate, growing on average +54% y/y as first sales person for start-up Market Research Division of Cleveland Research. Territory Focus: Global CPG companies ranging from $100mm - $90bb in annual revenue Target Audience: C-Suite executive leaders (CCO; SVP Sales, Marketing, & Strategy; SVP Category Management)

Cleveland, Ohio

Cleveland/Akron, Ohio Area

Teamed with Ernst & Young content developers, subject matter experts and Xerox instructional designers to develop training programs offered to EY employees. Managed the project from start to finish - including creating the Statement of Work, managing the budget (cost / timeline), creating and managing a workplan.

• Partnered with Ernst & Young’s Director of Learning Operations for the Americas to develop and deploy learning programs across Latin America, EMEA and Asia Pacific regions and increase productivity through partnership with off-shore resources• Coordinated between business process and information technology teams to develop Ernst & Young’s Learning Administration System and improve quality service and productivity using technology resources• Reduced EY employee helpdesk call time by establishing ACS Learning helpdesk including ticket tracking software, scripts and service delivery standards• Responsible for day-to-day management of a team of 12 Learning Administrators; responsible for people management including talent development and hiring decisions• Responsible for maintaining positive relationship with EY Learning and Development by establishing service delivery standards and monitoring customer satisfaction• Awarded 2011 Hustle Award given to individuals who demonstrate dedication to client service and commitment to quality above and beyond role requirements

Coordinated end-to-end delivery support for EY learning events aimed to increase strategic value of the EY employee; Enforced regulatory NASBA requirements within content and delivery of EY learning events; Focused on budget awareness, customer satisfaction and service quality through daily client communication

• Assisted with instruction and development of high school varsity athletes; head coach of 7th and 8th grade AAU development teams and JV summer league play