Maggie (O'Neill) Clapp Email & Phone Number

Responsible for revenue growth - partnering with marketing/brand leaders, communication & public affairs leaders, and insights professionals at leading brands to power their business decisions.

Responsible for revenue growth from net-new business acquisition. Partner with marketers at leading brands to acquire customers, ensure consistent brand messaging, and maximize ROI across local marketing channels.

Cleveland, Ohio

Grew annual revenue to $10M with a 95% renewal rate, growing on average +54% y/y as first sales person for start-up Market Research Division of Cleveland Research. Territory Focus: Global CPG companies ranging from $100mm - $90bb in annual revenue Target Audience: C-Suite executive leaders (CCO; SVP Sales, Marketing, & Strategy; SVP Category Management)

Cleveland, Ohio

Cleveland/Akron, Ohio Area

Teamed with Ernst & Young content developers, subject matter experts and Xerox instructional designers to develop training programs offered to EY employees. Managed the project from start to finish - including creating the Statement of Work, managing the budget (cost / timeline), creating and managing a workplan.

• Partnered with Ernst & Young’s Director of Learning Operations for the Americas to develop and deploy learning programs across Latin America, EMEA and Asia Pacific regions and increase productivity through partnership.
• Coordinated between business process and information technology teams to develop Ernst & Young’s Learning Administration System and improve quality service and productivity using technology resources
• Reduced EY employee helpdesk call time by establishing ACS Learning helpdesk including ticket tracking software, scripts and service delivery standards
• Responsible for day-to-day management of a team of 12 Learning Administrators; responsible for people management including talent development and hiring decisions
• Responsible for maintaining positive relationship with EY Learning and Development by establishing service delivery standards and monitoring customer satisfaction
• Awarded 2011 Hustle Award given to individuals who demonstrate dedication to client service and commitment to quality above and beyond role requirements

Coordinated end-to-end delivery support for EY learning events aimed to increase strategic value of the EY employee; Enforced regulatory NASBA requirements within content and delivery of EY learning events; Focused on budget awareness, customer satisfaction and service quality through daily client communication

• Assisted with instruction and development of high school varsity athletes; head coach of 7th and 8th grade AAU development teams and JV summer league play