Maggie Ramirez Email & Phone Number

Tucson, Az, Us

United States

- Manage and lead efforts to cultivate a strong team identity for 5 hybrid/remote academic advising professionals- Define team priorities and set and monitor specific advisor work plans, define measures of success, and manage independent job scope, including strategically assigning diverse special projects that align with team goals and demonstrated strengths- Drive student/client-focused team strategy, using student data, student retention, and advising theory and best practices to positively impact educational outcomes for over 2,000 students - Lead full cycle recruiting, hiring, on-boarding, and training of all new advisors- Actively identify opportunities to improve operational effectiveness of my team and the broader University system through active collaboration on cross-functional University wide leadership committees and working groups- Demonstrated success driving impactful career outcomes for my team through relationship building, coaching, personalized professional exploration and skill development- Skillfully navigate external and internal stakeholder relationships and escalations utilizing excellent customer service and communication to build and maintain relationships with diverse campus partners, clients, students, families, and executive level leaders - Interpret, navigate, and translate complex data systems and often ambiguous policies and procedures - Leverage technology and student data to create innovative advising and student success strategies that effectively reach targeted and at risk student populations

As the Student Success & Retention Specialist (SSRS) for the College of Medicine, I developed and led a strategic advising and student retention plan that resulted in the highest fall-to-fall student retention rate (91%) in the programs history. To achieve this goal I participated in the development, refinement and management of the College Advising program and leveraged student data and a strong advising team to reach at risk students proactively and efficiently and increase equity across the student experience. Using advising and student data dashboards, I defined at risk student populations for our program and led the development and implementation of advising practices, interventions, and programs for those defined student populations. I collaborated with the advising team on specialized analysis requests and participated in university wide bench-marking studies aimed at identifying student success and retention best practices, expanding services, improving access and understanding of critical student data, and collaborating across college "silos" to support a coordinated and equitable approach to student persistence and completion activities and research.

Tucson, Arizona Area

In this role I collaborated with a cross-functional team of student services professionals working to achieve success in recruitment, admissions, DEI, alumni support, teaching, student retention, and academic advising. I directly advised over 300 students per semester as their academic advisor, supervised over 20 students per semester as we collaboratively carried out strategic recruitment presentations and projects in both 1:1 and 1 to many groups of prospective students, and worked to establish and grow diverse student community internship site partners and strengthen the outcomes of our required internship experience to exceed student engagement KPI's in the UArizona strategic plan.Highlights & achievements:-Championed empathetic change management as our team navigated technological improvements to advising practices, including developing operational solutions, teaching new technology, and building trusted relationships with leadership that drove the successful implementation of virtual advising through Zoom and flexible advisor schedules, well ahead of the pandemic. We were later invited to present nationally about our best practices in connecting with students through Zoom, which at the time was an uncommon practice in academic advising. -Contributed as an advising subject matter expert during the implementation of Salesforce/CRM on our campus. Part of the early adopter and test user group for academic advising functionality, and led early training and on-boarding onto the product for our team-Expanding & managing relationships with diverse partner sites. Planned and hosted a well attended and regarded annual internship and career fair in collaboration with community partners. -Supporting interns as they navigated early professional experiences. Guiding reflection of career and personal interests, identification of strengths, and the development of narrative that accurately reflected the in-demand transferable skills they earned.

Tucson, Az

As Strategic Operations Manager for Canyon Ranch Institute, I collaborated with the Executive Director on partnership development activities, supervised the operations staff, and worked with the Senior Director for Health Literacy and Research to develop and conduct CRI programs and research efforts. I also led the robust volunteer and internship programs, where I engaged in all aspects of recruiting, hiring, training, mentoring, and managing CRI volunteers and in office student interns.During this time I also served as Program Manager for both the CRI Healthy Community Program and the CRI Healthy World Scholarship Program where I engaged in all aspects of project planning, research, program development, and management. Achievements in this area included:- Development of detailed project plans that helped our team implement both community programs within agreed upon budgets and timelines, exceeding donor and board member expectations - Development of community focus group and key informant interview questions and strategy, facilitating community focus groups and key informant interviews, and incorporating key themes from the research to inform culturally competent program materials, core team planning and training, and community and volunteer engagement activities- Recruiting and hiring of the community core team members who were responsible for leading each embedded community program. Leading weekly core team calls to check in on program goals and troubleshoot challenges- Program data evaluation and reporting

Tucson, Az

As Stakeholder Relations Coordinator for Canyon Ranch Institute I managed the stakeholder data associated with over 2000 CRI donors, board members, partners, volunteers, program participants, and community members. I cultivated our ongoing partnership with the Salesforce for non-profit team, utilizing training and product enhancements to continually refine and improve our use of the CRM to improve the quality of our stakeholder data which directly impacted CRI's ability to meet key performance goals related to donor outreach and involvement, volunteer engagement, and partnership cultivation and engagement. As Stakeholder Relations Coordinator I also led event planning for all events related to volunteer appreciation and engagement. As a public health student during this time, I was also given the opportunity to participate in CRI research and evaluation activities including cleaning and analyzing data, developing research protocols, facilitating community focus groups, transcribing and pulling key themes from qualitative data and focus group recordings, and assisting with the collaborative writing of research reports and abstracts.

As Operations Assistant for Canyon Ranch Institute I provided a variety of support services to help ensure the success of CRI partnerships and programs to help meet CRI's mission and objectives. I helped to implement the Salesforce CRM software for CRI, and helped onboard and train other team members in Salesforce. Using the CRM I managed and updated the stakeholder list and assisted with fundraising efforts including writing, printing and mailing donation request and acknowledgement letters. I assisted in the planning of CRI meetings and events and worked on various special projects related to partnership development and program planning, implementation, and evaluation.

As a Corporate Reservations Staff Supervisor for Canyon Ranch, I supervised and coached a staff of over twenty Reservations Specialists who delivered world class guest service to discerning Canyon Ranch guests from around the world. I developed and managed timely reports related to sales and guest booking patterns, close ratios, and call volume for our executive team, and collaborated with our department director and managers to complete monthly staff performance progress reports and year end performance reviews.-Supervised sales staff, implemented training and team building experiences and participated in all aspects of monthly and yearly staff performance management and related reporting-Facilitated and enforced operational procedures and policies, drafted reports on departmental goals and statistics to present to Directors and C-suite leadership, developed new operational solutions, and collaborated to assist in leading staff coaching, conflict resolution, and goal setting and development plans-Provided world-class customer service to discerning and high-profile guests

Casco, Maine

Camp Laurel South creates a summer camp atmosphere where children are encouraged to try new things, experience nature, grow emotionally and physically, interact socially with peers and adult leaders, and increase their confidence, courage, and self worth. As a summer counselor for Laurel South in 2004 and 2006, I led english equestrian lessons and facilitated an in cabin environment that was encouraging, safe, and fun.

Master Of Arts - Ma, Human Rights Practice

This graduate program focused on providing a foundation of knowledge, critical perspectives, and practical skills to advance human rights.

Bachelor’S Degree, Public Health, Cum Laude