Maggie Ramírez

Maggie Ramírez Email and Phone Number

Senior Customer Success Manager @ Dataminr
Maggie Ramírez's Location
Seattle, Washington, United States, United States
Maggie Ramírez's Contact Details

Maggie Ramírez work email

Maggie Ramírez personal email

n/a

Maggie Ramírez phone numbers

About Maggie Ramírez

I'm passionate about creating thriving customer relationships that pave the way for growth, retention, product adoption, and brand advocacy. I've spent the past 13 years working with customers to uncover the challenges they’re facing and find the best solutions to accelerate their success. The way I see it, happy, engaged customers are at the heart of any successful organization. Retention, adoption, and growth follow naturally when customers feel heard and have the solutions they need to be successful. Creating that dynamic is what motivates me.

Maggie Ramírez's Current Company Details
Dataminr

Dataminr

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Senior Customer Success Manager
Website:
dataminr.com
Maggie Ramírez Work Experience Details
  • Dataminr
    Senior Customer Success Manager
    Dataminr Aug 2022 - Present
    New York, Ny, Us
    View
  • Concord
    Senior Customer Success Manager
    Concord May 2021 - Jul 2022
    Austin, Texas, Us
    I helped to lead Customer Success initiatives that enable customers get maximum value, reduce churn risk, and drive expansion opportunities. I'm involved in the customer lifecycle from kickoff, onboarding, and implementation to adoption, nurture, growth and churn prevention. I work closely with sales, product, support, and marketing to be the voice of the customer and share insights about the drivers and impediments to customer success. I've helped to significantly reduce churn, increase logo retention, and set new records for NRR and customer expansion.
    View
  • Avvo
    Senior Premier Account Manager
    Avvo May 2018 - May 2021
    Seattle, Wa, Us
    Worked with customers to drive their success through optimized digital advertising strategies. Owned the entire relationship after Closed Won. Onboarded new customers and guided them through the implementation of a successful ad campaign. Analyzed and presented ad performance data in quarterly business reviews. Consistently surpassed growth and retention goals.
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  • Jpmorgan Chase & Co.
    Branch Manager
    Jpmorgan Chase & Co. Jul 2015 - May 2018
    New York, Ny, Us
    As a Branch Manager, I led a Seattle branch location with assets over $160MM. Was responsible for growth, retention, operations, hiring, performance management, and coaching. Implemented customer satisfaction strategies that led to a 27% increase in key customer satisfaction metrics YOY from 2017-2018.
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  • Jpmorgan Chase & Co.
    Client Relationship Manager
    Jpmorgan Chase & Co. Jul 2011 - Jul 2015
    New York, Ny, Us
    As a Client Relationship Manager, I developed meaningful relationships with customers to grow and retain their business. Worked to identify churn risks and uncover expansion opportunities. Collaborated cross-departmentally to generate sales leads for investment, lending, and business banking partners.
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  • Abercrombie & Fitch
    Store Manager
    Abercrombie & Fitch Jun 2010 - Jul 2011
    Recruited, hired, and led a staff consisting of 30+ sales and customer service associates. Led campus and community recruiting events to find new talent. Consistently exceeded OSAT targets.

Maggie Ramírez Skills

Customer Retention Sales Strategic Planning Customer Service Client Services Business Relationship Management Customer Outreach Leadership Team Building Management Retention Strategies

Maggie Ramírez Education Details

  • University Of Washington
    University Of Washington
    Political Science

Frequently Asked Questions about Maggie Ramírez

What company does Maggie Ramírez work for?

Maggie Ramírez works for Dataminr

What is Maggie Ramírez's role at the current company?

Maggie Ramírez's current role is Senior Customer Success Manager.

What is Maggie Ramírez's email address?

Maggie Ramírez's email address is ma****@****vvo.com

What is Maggie Ramírez's direct phone number?

Maggie Ramírez's direct phone number is +136082*****

What schools did Maggie Ramírez attend?

Maggie Ramírez attended University Of Washington.

What skills is Maggie Ramírez known for?

Maggie Ramírez has skills like Customer Retention, Sales, Strategic Planning, Customer Service, Client Services, Business Relationship Management, Customer Outreach, Leadership, Team Building, Management, Retention Strategies.

Who are Maggie Ramírez's colleagues?

Maggie Ramírez's colleagues are Heather Hogan, Tony Du, Devon Mccann, Nicholas Patella, Jason Jouavel, Jim Kimball, Rafal Mierzwiak.

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