Maggie Ricciuti Email & Phone Number

Miami, Florida, United States

• Spearhead the successful implementation and management of cloud integration, virtualization, and network modernization/optimization projects for diverse clients, ensuring seamless delivery of services and optimizing.
• Establish and maintain strong client relationships through effective communication, regular service reviews, and proactive issue resolution, resulting in a 100% customer satisfaction.
• Enforce PMO policies, processes, and procedures and utilize metrics to effectively manage the performance of assigned resources.
• Championed team leadership and development through strategic mentorship, skill enhancement initiatives, and regular performance feedback sessions, cultivating a high-performing and cohesive team that consistently.

Fort Lauderdale, Florida, United States

• Assess, design, and implement Citrix solutions of various complexities on-premises and in Citrix Cloud for healthcare, government, financial services, manufacturing, and retail industries, including Fortune500 and.
• Create and maintain logical and reasonable work plans for full lifecycle engagements.
• Facilitate relationships between business and technical teams, identifying business drivers and processes, understanding usercentric design, providing technical expertise related to Citrix products, and uncovering new.
• Strategically develop Citrix deployments across enterprises with varying end-user requirements, across multiple devices, and use cases.
• Systematically troubleshoot, diagnose, and resolve complex issues, developing alternative solutions to consult around a problem.

Ft. Lauderdale, Florida

• Led all aspects of standard assess, design, and deployment engagements of low-to-medium complexity.
• Analyzed and designed sophisticated processes, systems, and technical solutions that meet, or exceed, project requirements and expectations.
• Advise customers on improvements based on leading practices, business knowledge, and transparency into current vs. future state product capabilities.
• Applied server-based computing concepts, professional document creation standards, time management strategies, Citrix product and technology knowledge and experience, software installation guidelines and networking.
• Proactively contributed information and ideas with others whilst also seeking and accepting advice from others.
• Prioritized and focused on what is most meaningful for individual deliverables, but never at the expense of the overall team outcomes and project success.

Ft. Lauderdale, FL

• Strategically develops Citrix deployments across enterprises with varying end-user requirements, across multiple devices and use cases.
• Effectually designs, implements and supports fully functioning XenApp and XenDesktop deployments in multiple sites, including mixed environments (IMA and FMA architecture).
• Systematically troubleshoots, diagnoses and resolves complex issues, and capable of developing alternative solutions to consult around a problem.

Miami/Fort Lauderdale Area

• Gained knowledge in virtualization, cloud and server-based computing, system architecture, programming languages, software installation, and networking.
• Build mobile work space solutions that give people new ways to work better with seamless and secure access to the apps, files and services they need on any device.
• Demonstrate effective business writing, time management, verbal and presentation skills.
• Demonstrated aptitude for quick learning of technological concepts and professionalism.

Miami/Fort Lauderdale Area

• Ensured perfect execution of Server Provisioning Portal process improvement project, reducing the time to provision a server from 40 to 10 days
• Provided structured, organized methods for documenting and presenting data using Visio flowcharts and Excel spreadsheets
• Articulated project goals and outcomes to Executive Leadership through final presentation

Coral Gables, Florida

• Documented and organized Outcome reports for the 2014 ABET accreditation in the department of Industrial Engineering.
• Facilitated various tasks given by supervisor to ensure an efficient completion of project by all involved.
• Developed an Industrial Engineering curriculum for the College of Engineering and Information Technology under the University of Business and Technology (CEIT-UBT) in Saudi Arabia andcreated course requirement.

Miami/Fort Lauderdale Area

• Performed a Literature Review in the area of e-commerce review helpfulness.
• Analyzed data using regression modeling and coding in Microsoft Excel.

Tifton, GA

• Ensured performance and quality plans for 10 team members, which were set, maintained, and continuously improved.
• Maintained level of service requirements for all preventative maintenance and managed corrective maintenance as needed.
• Managed a safe workplace by advocating safety training and accident preparedness.
• Collaborated across departments to drive optimal productivity; foster an environment in which diverse backgrounds are respected and valued.
• Drove for personal growth and development by leveraging tools, resources, and relationships with other leaders.

Miami/Fort Lauderdale Area

• Collected and analyzed geographical data commercial real estate for land planning and development strategies.
• Developed a clear, easy to follow instruction manual for creating real estate portfolios and a database for 120 EB-5 investors.
• Strengthened skills in the business of real estate by creating tools to facilitate the presentation of data on the topic.

Master’S Degree, Industrial Engineering

Activities and Societies: Institute of Industrial and Systems Engineers, Alpha Pi Mu, Society of Women Engineers

Bachelor’S Degree, Industrial Engineering

Activities and Societies: Institute of Industrial and Systems Engineers, Engineering Advisory Board, Alpha Pi Mu, Society of Physics.