Maggie Rothney Email & Phone Number

Kalamazoo, Mi, Us

Main contact for national clients’ fulfillment and print business. Provide efficiency and cost saving solutions. Manage print and kitting special projects with the client and across multiple internal departments. Manage client budgets, monthly Invoicing and accounts receivable.Project Management - Implementation of new client to our eCommerce solution from the fulfillment logistics standpoint. Close teamwork with IT. Developed and led multiple client trainings in various disciplines related to website use and customer service processes.

Kalamazoo, Michigan, United States

All Advanced Year Scheduling for current 4th year and rising 4th year students (150+ students)Cultivation and creation of annual clerkship lottery, gathering capacity for 70+ clerkships, training the students on the lottery, running the lottery, calculating lottery results, releasing results to students & all clinical contacts. Creation, Redesign and maintenance of various data and spreadsheets for management of schedule info, hospital door access, student elective tracking, drop/add requests change log. Daily communication with Students, Assistant Deans, department coordinators, Registrar, Financial Aid, Educational Affairs Director, Advising staff and clerkship directors to confirm scheduling, enrollment, credit audits, special arrangements and any student academic or personal issue affecting 4th year progress. Subject Matter Expert in One45 Scheduling Software platform. Trained new coordinator to assist with Year 4 Scheduling tracking and communication.

Kalamazoo, Michigan, United States

New Hire Onboarding - Account Creation & CommunicationBuilds Team Intern Training & Daily Scheduling, InstructionSpecialist knowledge in management of Streamline Major, Monthly and Hotfix Builds DeploymentOwnership and Monitoring of 250+ Customer Deployment tickets with daily updates (70 customers)Assessing & Analyzing internal training needs, priorities & knowledge gaps with LeadershipBuilt Employee Training Experience Survey for Analysis and Prioritization of training needs for 100+ employeesCreating Role-specific training track mapsCreating and auditing role-specific and L&D course contentFacilitating training and info sessions via presentation and SOP documents

Kalamazoo, Michigan

Daily analysis and routing of new customer tickets to Customer Support Team and other Departments based on description, functional module and task team.Troubleshooting of Smartcare Tickets/Questions about functionality and issues with topics like Global Codes, Configuration Keys, Permissions, Scanning, Portal, Widgets, User Guides.Working with other functional teams (Developers, IT, Implementation, Enhancements, Builds) to make sure tickets are routed and addressed within timeframe and customer expectations.Monthly meetings with my portfolio of 8 customers to discuss top priority issues and monthly action items.Tracking and Communication with Deployment Team about various Hotfix, Monthly (MSP) and Annual Build updates to Customer’s Test and Live software environments.Developed impromptu training program for new team employees that’s functional during the current remote working situation.

Kalamazoo, Michigan Area

Daily facilitation of all new chemical and sanitation orders across multiple platforms.Work with internal resources like purchasing, shipping and production to fulfill orders based on timing and inventory.Digitally track all chemical tanks state wide for fill scheduling and maintenance.Analyze existing tank measuring equipment to optimize monitoring costs.Assist in coordinating Equipment Installs and Managing Inventory.Confirm incoming Chemical and Sanitation orders on multiple platforms.Create weekly, and monthly financial and sales spreadsheets.Updating, maintaining, and troubleshooting company website and ordering interface.Basic SEO and Marketing.Creation of Office-Wide SOPs.

Managed orders for the entire Snacks pillar of business for "Treehouse Generic Brands" clientWorked to bring concept artwork from Graphic Design phase through to print, following design specs of various customers, printers, and national brands.Email, phone and team meeting communication internally and with clientWriting job instructions for internal design, prepress artwork and color management teamsJob creation, timeline tracking and schedule coordinationJob cycle billing trackingCustomer and Brand specific Design, Legal & Nutritional Spec database maintenance.Volunteer for annual lupus foundation Dodgeball fundraiser.

St. Louis

Leader of a team of 4, creating new marketing, design and logo comps and mockups.Use design software and wide format digital printers to create shrinks, labels (cans, bottles), cartons, banners, displays and other media.Create comps and mockups for new releases, meetings, trade-shows and photoshoots. As the account manager I did new job intake and prioritization and worked within tight deadlines to meet customer needs and special requests. Local and International customers include Anheuser Busch, Smart Water, Purina, Whole Foods, General Electric.

Greater St. Louis Area

Managing Projects and providing Packaging Artwork instructions for Prepress OperatorCommunication with customer at all stages of ProjectFinal File Release, Tracking and DistributionBilling & POsNew Art Design Completing Graphics Projects using Adobe Creative Suite - Specialty: IllustratorRole in Re-design of GE Automotive Bulb Packaging

St. Louis, Mo

Schattdecor is a gravure printer of decorative wood, stone and other designs on decor-grade paper for use in the furniture and flooring industries.Responsible for organizing all aspects of the production jobs from beginning to end:confirming and scheduling the order, keeping track of changes and special requestsForecasting, tracking and purchasing base paper raw material from various international sources - Canada, Poland, Germany. Planned and facilited quarterly supplier meetings. creating and maintaining all material data in SAP (paper, designs, sales orders, production orders, classifications, customer standards, production texts)making job bags with all job-specific infomanaging and preparing samplescommunication liaison between sales, production, shipping/receiving and managementGerman-English translationBilingual communication with overseas plants and suppliersFSC certification and trackingStorage and archiving of all color-matches, job bags, and sample rollsPost production consumption and efficiency calculationsDaily and Weekly production reports

Lasing, Mi

Prepare artwork to go to press: preflight, fonts, color separations, trapping, tracking job specifications Using Nexus and Prinergy workflow platforms to edit and prepare Offset and Flexo art files Edit, create and convert various file types: ai, idd, psd, eps, pdf, tif and writing postscript Stepped in to emerging coordinator role as hybrid CSR/Prepress for quick-turn media sticker orders

Battle Creek, Mi

Utilized Adobe Illustrator to create artwork for Kellogg, Keebler & Kashi corrugated cases and displays Tracked office-wide job data and progress by updating cumulative Excel spreadsheet "Status Report" daily Communicated with client Marketing and Packaging reps to create customer and brand specific case artwork Created office standards manual, reorganized growing completed work filing system

Managed and supported sales associates while achieving hourly, segment and daily financial goals Maintained store: clean, fold, hang and re-stock as necessary; processed and merchandised stock shipmentsLearned about responsible money handling by operating cash register, monitoring and counting closing totals

Processed key requests for Registered Student Organizations; kept record of all transactions Evaluated group room requests and maintained communication between students and WMU registrar's office Created new office manual containing training and daily operations materials and instructions

Kalamazoo, Michigan, United States

Applied MS Access to maintain information databases for alumni, students, applicants, evaluations and exams Regularly produced mass variable data mailings electronically and put together envelopes Advised interested students about dept. guidelines, expectations and specific academic performance Proofread PBL medical training materials and entered content into electronic format

Used Photoshop, AdCreater Pro and InDesign to create newspaper ads, headings and special announcements Maintained database of ads based on customer, date and issue