John D Email & Phone Number

Battle Creek, Michigan, United States

3PL Project ManagerIdentify potential operational issues related to the on-boarding of new clients Install solutions to meet customer needsIdentify internal operational inefficiencies and implement corrective action to improve workflow and productivityManage long term, multifaceted, projects related to the improvement of proprietary software and web based portal programming and functionalityCreate both training and ISO procedure documentationCreate documentation for all operational procedures and the mapping of software functionality workflow

Kalamazoo, Michigan, United States

Kalamazoo County Sheriff’s DepartmentMCOLES CERTIFIED DEPUTY F19- PATROL OPERATIONS DIVISION: Supervised shift of 10 when on-duty sergeant was not on dutyImplement deduction, interview, logic, communication and theory skills to identify criminal modalitiesConducts investigations for criminal cases to identify and locate suspects Composes reports to compile case facts that yield probable cause resultsConducts standard patrol functions for proactive policing, including traffic stops, directed patrols, and citizen contactResponds to emergency calls, including crash scenes, in-progress calls, felony assault and/or batteryDeveloped/participated in an experimental Drone Program to map crash scenes from an aerial perspective. DEPUTY SHERIFF: FIELD TRAINING OFFICER:Volunteer Training Assignment, in addition to standard job dutiesTrained new officers in policies and procedures, safety, and law Guided and tailored training scenarios/techniques to enhance training comprehension and applicationDeveloped retention and continued-training techniquesRedesigned/updated the Jail Operations Training Program to enhance efficiency and to migrate the program to a digital platform. Trained new officers in policies and procedures, safety, and law; assessed and evaluated new officers across 32 training variables throughout a 6-week program

Battle Creek, Michigan, United States

PROJECT PLANNER: (AUGUST 2005-NOVEMBER 2008) Conducted an analytical review of the Powerscribe software to ensure it interfaced with client needs and expectationsEnsured that all Powerscribe project milestones were aligned with IT resourcesSupervised project continuity and ensured completion within budget allocationsClosed 5.3 million dollars in profit for fiscal year 2008, the highest in the DivisionResponsible for delivering clear and highly-detailed communications to all involved parties regarding project milestones. Conducting employee performance reviews hiring, terminations Ensured adherence to company policies and proceduresMotivated employees and encouraged professional developmentEnhanced opportunities to increase corporate profitability.SENIOR APPLICATION TRAINING SPECIALIST: (SEPTEMBER 2003-AUGUST 2005)Assigned to specialized accounts with highly critical issues or when superlative knowledge of the Powerscribe software product was requiredAssisted with the integration and training of new Application Training Specialist (ATS) membersProvided support for the ATS members in need of higher-level (advanced) system configuration trainingPerformed all duties as assigned by the team manager. APPLICATION TRAINING SPECIALIST: (NOVEMBER 2000-SEPTEMBER 2003)Provided consultation to clients to identify their operational goals/aspirationsApplied discovery information to design a specialized/customized software training solution that best conformed with their needsTraveled to client location and/or used remote dial-up to access servers and perform system configurationsTrained clients on administrative configuration and reporting softwareProgrammed end user equipment to function with/align with product designPrepared customized instructional materials and training sessions for end users to ensure appropriate/effective use of software

Detroit, Michigan, United States

Supervised a staff of 31Conducted financial and data integrity reports to track profits Enacted corresponding procedures to correct for/problem-solve for identified problemsResponsible for the management of all operational functions and ensured high performance for all company facetsEnsured a high level of performance for Floor Managers to develop and maintain their respective departmentsResponsible for the training and development of new employeesDeveloped marketing strategies to attract customersImplemented loss prevention techniquesEnsured safety of employees and store propertyResponsible for store depositsPerformed store-level Human Services techniques and interventions including maintenance of employee files, resolving wage issues