- Partnered daily with Chicago CCO, Creative Directors, Head of Production, Head of Design, Global Editorial Director, Finance, Account, and PM leads to discuss resource utilization, real-time casting, trade-offs, resource performance- Recommended staffing solutions for design, creative & production teams based on a comprehensive understanding of team members' skill sets, professional experience, bandwidth constraints, and desired growth opportunities- Led weekly resourcing meetings to manage project allocations for 90+ resources, identify underutilization, collaborate with cross-functional team to resolve issues- Fielded day-to-day intake of requests across our full portfolio of clients; thoroughly understood client assignments and their demand on creative, production, editorial and design resources - Prioritized workloads across Creative, Design & Production teams to ensure all project needs are successfully met in a fast-paced environment- Monitored resource workloads and production calendars to proactively solve potential issues related to the creative development process, project timelines and client demands- Managed a high-volume of quick-turn freelance needs for projects and new business pitches; maintained a pipeline of trusted freelance partners, managed freelance onboarding process for Creative, Design & Production teams- Collaborated closely with RMs across the US Edelman network to coordinate resource sharing whenever efficiencies and resourcing needs presented themselves; maintained overarching view of all agency activity as business & client priorities regularly shifted- Managed Associate Resource Manager role - trained and mentored direct report managing design team resources- Partnered with greater US Resource Management team to implement new RM tool as well as best practices across Edelman’s network; informed and evolved resourcing processes and systems as needed

- Partnered with the Chicago Head of Production, Chicago Group Design Director, Global Editorial Director, Finance, HR and PM to optimize utilization and manage project allocations for over 50 agency resources, including Production, Design, and US Editorial/Collaborative Journalism- Aligned resources with assignments based on resources’ skillset, work style, interests and availability while managing overall capacity, utilization and billability targets across the group of 50+ resources- Fielded day-to-day intake of requests across our full portfolio of clients; quickly, accurately prioritized creative workloads and resolved requests in a fast-paced environment- Managed requests through project management software to ensure real-time changes are tracked and updated accurately- Set and managed expectations and communicated proactively on status of fulfillment to internal stakeholders- Sourced and facilitated freelance support as needed through proper channels in alignment with key counterparts including PM, Finance and HR- Created and analyzed reports summarizing staffing data to increase efficiency and adjust for operational improvements

- Well-versed in managing end-to-end delivery of multiple digital, print, retail and cross-channel marketing projects; ensured all project milestones were completed on time, addressed risks with probable solutions- Collaborated closely with print production, strategic planning, account management, and creative departments on a daily basis regarding resourcing and timeline needs- Utilized Adobe Workfront software heavily to manage & track staff hours, assess timing implications, forecast upcoming work, and maintain status reports - Nurtured positive relationships among team members by maintaining an open dialogue, forward-thinking approach, sense of humor to all situations- Maintained documentation of internal meeting notes, project briefs, change requests and final deliverables - Scheduled all internal check-ins, distributed meeting recap notes in a timely manner- Created daily hot sheets, weekly status reports and monthly recap reports for Creative & Account partners- Managed project life cycles for a variety of clientele, including Cox Communications, TrueTear, Comcast Xfinity; assisted on several new business pitches

• Identified areas of growth within assigned primary school by auditing existing practices through observation and communication with local teachers and host country nationals• Taught English literacy courses focused on reading, writing, speaking, listening and comprehension to grades 1-6, with class sizes ranging from 8-15 students• Achieved an intermediate-mid competency level in Tongan language within 10 weeks of intensive training• Pre-Service Training Accomplishments: 104 hours of language training, 72 hours of technical training, 13.3 hours of core cultural training, 16 hours of global core training, 15 hours of safety/security training, 20.5 hours of medical training, 2 week teaching practicum, homestay

• Managed the timely end-to-end delivery of digital and cross-channel marketing projects for the agency’s largest telecom client, including: landing pages, email, dynamic and static banners, print, production, direct mail, radio • Defined project timeline, resource allocation, and budget estimates for low-risk projects with input from involved internal partners• Maintained clear project documentation and communication, including project briefs, internal meeting notes, and resource requests • Worked with Workfront software

• Manage a budget of $300,000+ of student fee money to program campus events.• Design, create, manage, and publish annual, award-winning Canvas student arts magazine publication.• Plan, manage, and execute arts related events on campus.• Led 10-15 committee members in organizing and executing 12 events in 9 months.

• Identified the need for a unified CRM and email communications system in the Discover Global Network business through best practices research, competitor analysis, and key internal stakeholder interviews• Designed and presented a solution detailing a strategic roadmap to initiate, implement, and maintain a new CRM and email communications system based on findings from the above• Assisted in the timely end-to-end execution of six campaign landing pages by directing communications between internal stakeholders and external creative agency partners• Directed the creation and management of an event mobile app, via CrowdCompass - an event management platform, leveraged by 800+ professionals at the annual internal sales conference

• Analyzed 40,000+ consumer data points via data segmentation and classification to identify weak, optimizable markets for the national sales team to target• Conducted market research that generated a list of 600+ new prospects for sales representatives to connect with in order to expand their reach in underdeveloped regions• Developed and created 10+ pieces of content for fundraising social media campaigns• Supported the planning, organization and execution of the World's Finest Chocolate National Sales Meeting for 300+ attendees - including maintaining the internal event website, logistics, registration, and sales representative communications.

Participated in company meetings and brainstorming sessions to gain exposure to Fundraising, Gift, and Retail businesses. Presented regularly at HR department meetings, and before the CEO and senior management teamalongside fellow interns to showcase our summer work experiences.• Streamlined employee onboarding process through the consolidation, organization, and redesign of employee training materials into a comprehensive, stand-alone training manual utilized by HR staff• Assisted in the coordination of video shoots of sales representative fundraising success stories to leverage in future external communication efforts, including social media content• Created first ever keepsake booklet to recognize Patricia A. Opler's Excellence in Education Scholarship recipients• Presented recommendation to CEO and VP HR to become a Glassdoor Open Company. Updated profile to initiate Open Company status