IT Manager, North America, Ricardo plc: October 2022 – April 2023• Led a team responsible for all aspects of North American IT operations, represented regional interests to Global IT, and led worldwide initiatives locally.• Maintained data subject to ITAR (International Traffic in Arms Regulations) compliance requirements and implemented regular audits to ensure continued compliance.• Advocated to Global IT the need to improve the reliability and maintainability of regional storage infrastructure and developed an economical solution.• Planned and managed the regional efforts of a worldwide engineering PLM system migration from Windchill 11 to 12.• Remotely managed the migration of a large site’s ACS (Access Control System) from a legacy system to a modern cloud-based solution.• Collaborated with regional stakeholders and Global IT to move a 25-employee satellite office to a new site.IT Manager, Takeda Pharmaceutical Company Limited: March 2022 – September 2022• Led a team responsible for service delivery (help desk requests) and the IT infrastructure and systems of a 400-employee R&D site.• Ensured data safety by recognizing flaws in the backup plan for on-prem servers and led the effort to bring it into compliance with organizational requirements.• Improved security by identifying uncontrolled data and collaborated with staff to limit access per the principle of least privilege while minimizing the impact on operations.• Coordinated and supervised the installation of a DAS (Distributed Antenna System) to bring cellular coverage to areas not covered by public networks.

• Served my clients’ IT needs in capacities including strategy planning, cybersecurity, and hardware procurement.• Facilitated a client’s transition to work-from-home during pandemic-related shutdowns by migrating their legacy on-prem IT environment to a cloud-first strategy leveraging Microsoft 365 services.- Eliminated the complications of accessing files hosted on-prem over VPN by migrating their data to Teams (SharePoint Online), which had the additional benefit of obviating the cost of replacing their aging servers.- Further reduced costs by migrating email services from a hosted Exchange provider to Exchange Online.• Continued to serve my former employer Sapphire Energy’s IT needs and reduced the services and applications staff were dependent upon until its dissolution in September 2020.

• Virtual CIO to 16 client companies sized from 2 – 80 employees in industries varying from biotech to non-profit, where my duties included strategy planning, budgeting, cybersecurity, and meeting daily IT needs while managing and mentoring a team of engineers.• Established aligned relationships with new clients and improved the efficiency of their onboarding by developing a formal process to ensure all required information is collected and stakeholders are kept informed of progress.• Improved our flexibility to utilize our engineering team by establishing documentation standards to reduce reliance on the client-specific knowledge of any one individual.

• Managed and mentored a team across multiple states in their daily work and professional development.• Collaborated with internal departments and the executive team on the development of IT initiatives.• Established good relationships with other teams to execute joint projects and process improvements.- Collaborated with the HR and legal departments to develop a Computer and Phone Acceptable Use Policy.- Worked with HR to smoothly onboard new staff and secure departing personnel’s IT assets and data.• Negotiated favorable terms for service and equipment contracts while minimizing costs, including internet services, phone services, printer leases, and server leases.- Cut landline telephone service costs by over 30% (~$8,500/yr.) by migrating from site-specific services to a single company-wide, cloud-based VoIP service.- Slashed total communications services costs by almost 60% (~$25,000/yr.) by migrating from use-specific services to a unified, cloud-based service.• Ensured the safety of corporate data and the availability of core IT services in the event the primary site went offline by creating and implementing a BCDR plan.• Designed and installed the IT infrastructure for a new construction manufacturing process development site.- Controlled costs while ensuring network security by employing VLANs instead of separate physical networks for the general/office LAN, SCADA LAN, and ACS LAN.- Selected, procured, and installed IT infrastructure hardware, e.g., firewall, routers, switches, and servers.- Directed and supervised contractors installing network, electrical, and security systems.• Collaborated with senior management and multidisciplinary teams to coordinate IT’s responsibilities for our headquarters site move while minimizing costs and the disruption of core services.• Maintained network-connected scientific analysis equipment and computers in a laboratory environment.• Maintained a manufacturing site’s SCADA LAN for industrial systems.

• Continued my role from CompleteCampaigns.com at Aristotle after their November 2008 merger.

• Led a team who developed and supported a contact management and accounting web application.• Oversaw the modernization of our application’s front-end codebase from ASP Classic to ASP.NET 3.5.• Improved our staff utilization efficiency by developing tools to allow non-engineers to import client data into our application’s database, a task that previously required developer time.• Ensured the safety of client data by designing and implementing a system to archive backups for hundreds of independent databases automatically.• Cut costs and simplified network administration by migrating directory and file services from Windows 2000 Server to Samba 3 on Debian Linux.

• Designed and administered a network consisting of Apache and IIS web servers, Postfix email servers, BIND 9 DNS servers, Samba file servers, MySQL database servers, a custom Linux iptables firewall, and Windows workstations.• Designed a MySQL database and developed a custom PERL script to import over 90 million records from flat text files in a wide variety of formats.

• Modernized the platforms hosting the Department's external website and student records database by migrating them from Solaris and Windows NT 4.0/MS SQL 6.5 servers to Red Hat Linux 7.3 and Windows 2000/MS SQL 2000 servers.• Maintained PERL and ASP course quizzing and grading web applications.

• Enabled non-technical staff members to maintain the content of APT's external website by developing a custom Content Management System (CMS) in ASP.• Co-developed a Cold Fusion CMS product for newspapers with a Microsoft SQL Server backend.

• Quality assurance testing of SpecialtyMD.com's Java Server Pages web application.• Windows NT 4.0 domain administration.

• Facilitated intradepartmental coordination and communication by redesigning and maintaining the Legal department's two intranet websites.