Marcos Gomez Email & Phone Number

As an experienced IT professional with over four years of expertise in ServiceNow, ITSM, and Agile-Scrum, I specialize in transforming complex IT environments through optimized service management and agile processes. My role as a Senior Enterprise Analyst has enabled me to deliver measurable outcomes, such as reducing incident response time by 15% and improving client satisfaction by 30%.Currently, I am pursuing CISSP and CBAP certifications and have set my focus on integrating Gen AI and SecOps within ServiceNow solutions to drive innovative, secure business operations. My goal is to leverage my strong academic foundation in Quantitative Management to deliver actionable insights and operational excellence.

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  Senior Enterprise Analyst

  Unisys

  Aug 2020 - Present - United States

  I specialize in delivering tailored ServiceNow agile solutions, client maintenance, technical support, user acceptance testing, systems security, and engineering services for clients who require a cleared and credentialed administration team. I manage complex support environments, seamlessly integrating cloud-based and on-premises solutions to foster team agility, support agile product delivery, and drive lean portfolio management for high-profile U.S. clients. Each environment is crafted to align with ITSM standards and ITIL best practices, ensuring a custom approach that meets each client’s unique needs. My expertise spans SaaS platform administration and configuration, as well as comprehensive change and problem management, ensuring prompt incident resolution and smooth, efficient IT operations.