Mags Naidoo

Mags Naidoo Email and Phone Number

Director of Digital Product and Solutions @ Teleperformance
Cape Town, WC, ZA
Mags Naidoo's Location
Cape Town, Western Cape, South Africa, South Africa
About Mags Naidoo

With over a decade in digital product development and information systems, I've played an instrumental role in shaping solutions for B2B sectors. My expertise stretches across telecommunications, electronic engineering, public health, and operational excellence and continuous improvement within manufacturing & supply chain. Currently immersed in the BPO/CX realm, I'm at the forefront of leveraging digital transformation to enhance customer experiences and streamline operations.Collaboration is my north star. My journey has seen me forge connections with stakeholders from grassroots operators to boardroom executives across diverse industries. This broad engagement has not only enriched my perspective but also fueled my passion for innovation. Rooted in software engineering, I have a distinctive skill in deconstructing complex challenges, ensuring our digital initiatives resonate deeply with their end-users and drive tangible business results.In a world that's continuously evolving, my mission is to continually spearhead and inspire change, positioning innovation at the heart of every endeavour. If you are looking to navigate the digital landscape with a seasoned partner, I'm eager to connect and craft the future together.

Mags Naidoo's Current Company Details
Teleperformance

Teleperformance

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Director of Digital Product and Solutions
Cape Town, WC, ZA
Website:
teleperformance.com
Employees:
216398
Mags Naidoo Work Experience Details
  • Teleperformance
    Director Of Digital Product And Solutions
    Teleperformance
    Cape Town, Wc, Za
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  • Teleperformance
    Director Of Digital Product & Solutions
    Teleperformance Aug 2024 - Present
    City Of Cape Town, Western Cape, South Africa
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  • Teleperformance
    Product Manager
    Teleperformance Jan 2023 - Jul 2024
    Cape Town, Western Cape, South Africa
    Digital Transformation: Partner with Fortune 500 companies to drive digital transformation and innovation, ensuring superior customer experiences as a key member of the world's largest Business Process Outsourcer.Generative AI Lead UK/SA: Lead Genative AI initiatives across sectors like BFSI, retail, and the public sector, showcasing adaptability and in-depth domain knowledge amidst technological uncertainty.Product Management: Oversee product management across multiple vertices, including learning & development, gamification, CRM, PCI solutions, and social media management for CX.
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  • Competitive Capabilities International
    Product Owner
    Competitive Capabilities International Aug 2021 - Dec 2022
    Cape Town, Western Cape, South Africa
    At Competitive Capabilities International (CCi), I leveraged my expertise as a Product Owner to lead brainstorming sessions, performed competitor research, and ensured alignment of product vision with stakeholder expectations. Collaborating with diverse teams, I focused on customer issues and opportunities, drove execution, removed blockers, and guided the team to success through drafting requirement specifications, story mapping, and backlog prioritization. Significant achievements include increasing user engagement by 21% through targeted feature delivery and managing the product budget prudently to finish 70% under budget.
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  • Competitive Capabilities International
    Systems Analyst
    Competitive Capabilities International Jun 2021 - Mar 2022
    South Africa
    As a Senior System Analyst, I spearheaded platform initiatives such as MS O365 and LMS integrations. I also implemented a new Identity and Access Management system, enabling SSO and identity brokering, and revamped the agile SDLC to enhance quality and reduce work-in-progress.
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  • University Of Cape Town
    Senior Business Analyst
    University Of Cape Town Nov 2019 - May 2021
    Cape Town, Western Cape, South Africa
    I served as a Senior Business Analyst contributing to the African Health Information Exchange (AHIE) consortium, working as a Business Analyst for TIER.Net, an Electronic Health Register vital to South African healthcare. I led numerous interoperability initiatives using middleware or REST to REST APIs, mastering HL7 FHIR for data standardization. This expertise enabled successful system integrations with key healthcare platforms. Additionally, I developed SQL ETLs to enhance reporting capabilities and improve the efficiency of the TIER.NET server.
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  • University Of Cape Town
    Product Owner
    University Of Cape Town Jun 2018 - Oct 2019
    Cape Town Area, South Africa
    As Product Owner and Scrum Master at the University of Cape Town's Centre for Infectious Disease Epidemiology and Research, I oversaw the development of OpenIHP, a web-based Electronic Medical Record system used by the Western Cape Department of Health during the Covid-19 pandemic for data capture and contact tracing. My leadership enabled interoperability enhancements to support HL7 v2 & v4 and instigated process improvements to reduce development cycle time and waste, thereby amplifying our team's efficiency and the software's effectiveness.
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  • Smartgrid Technologies Pty Ltd
    Team Lead Information Systems Engineering
    Smartgrid Technologies Pty Ltd Apr 2017 - Mar 2018
    Stellenbosch, South Africa
    In a dynamic start-up setting at SmartGrid Technologies, I progressed from Application Engineer to Team Lead for Information Systems Engineering, spearheading the creation and execution of innovative hardware and software solutions. I adeptly managed a diverse software systems portfolio, including the rapid development of the AquaGuard App, a smart water metering solution, from concept to MVP in three months. As a Product Owner, I developed a web-based asset management system for major clients, notably aiding a Johannesburg power utility in managing over a hundred thousand smart meters. My multifaceted role also involved frequent data analysis, managing data engineering projects, contributing to the development of an Enterprise Service Bus, and providing valuable technical support while integrating customer feedback for product improvement.
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  • Smartgrid Technologies Pty Ltd
    Applications Engineer
    Smartgrid Technologies Pty Ltd Jun 2015 - Mar 2017
    Cape Town Area, South Africa
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  • Adc Energy
    Team Lead Ict & Scada
    Adc Energy Apr 2012 - May 2015
    Kempton Park, Gauteng, South Africa
    As Team Lead for ICT & SCADA at ADC Energy, I successfully oversaw the delivery and installation of advanced GPRS/GSM power line monitoring systems to high-profile clients like Eskom, while leading a productive internal Quality Assurance team. I excelled in diverse roles, from managing an efficient production line for GSM/GPRS enabled fault detectors to ensuring comprehensive client engagement with entities like the Anglo Mogalakwena platinum mine. I also contributed as a Business Analyst, devising a web-based asset management system, and efficiently managing the IT network infrastructure. Under my stewardship in 2014, ADC Energy secured the SABS recertification for ISO 9001 Quality Management System, achieving zero non-conformances.
  • Adc Energy
    Scada Technician
    Adc Energy Mar 2011 - Mar 2012
    Kempton Park, Gauteng, South Africa

Mags Naidoo Skills

Problem Solving Business Process Design Business Process Mapping Business Process Improvement Uml Tools Logical Data Modeling Cloud Computing System Administration Iso 9001 Quality Management Business Analysis Computer Hardware Gsm Communication Scada Industrial Communications Employee Training Presentation Skills Project Management Team Management It Solutions Proposal Writing Field Research Electronics Repair Software Development Web Development Sdlc Visual Studio Java Python Microsoft Sql Server

Mags Naidoo Education Details

Frequently Asked Questions about Mags Naidoo

What company does Mags Naidoo work for?

Mags Naidoo works for Teleperformance

What is Mags Naidoo's role at the current company?

Mags Naidoo's current role is Director of Digital Product and Solutions.

What schools did Mags Naidoo attend?

Mags Naidoo attended University Of Cape Town, University Of Cape Town, University Of South Africa/universiteit Van Suid-Afrika, University Of South Africa/universiteit Van Suid-Afrika, Alberton High.

What skills is Mags Naidoo known for?

Mags Naidoo has skills like Problem Solving, Business Process Design, Business Process Mapping, Business Process Improvement, Uml Tools, Logical Data Modeling, Cloud Computing, System Administration, Iso 9001, Quality Management, Business Analysis, Computer Hardware.

Who are Mags Naidoo's colleagues?

Mags Naidoo's colleagues are Alan López Martínez, Bekal Reza, Nandita Kakkar, Nizajell Naya, June Stephen, Pierina Uribe, Muhammad Anas Abdul Malik.

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