Anna Magyar Email and Phone Number
I am a professional, with almost two years of international experience of people management in USA and Australia and almost three years of experience of IT Service Desk in Hungary - customers from Germany, Switzerland, Austria and Poland.Through my work experience I have been exposed working with different types of people. While working on cruise ships, I was managing smaller and bigger teams, motivating the members for a more effective work dynamic by providing friendly and helpful environment.While as a Service Desk agent, I was myself a member of a group, in which I tried to motivate my own team members and assisting the customers, granting prompt and helpful solutions when facing IT related issues.My experiences at Carnival Cruise Lines and TATA Consultancy Services and other organisations has equipped me professionalism, an understanding of team dynamics and effective communication skills of any given assignment.I am passionate about accountability, good governance and proper resource management for the achievement of company goals.
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Team LeadTata Consultancy Services Mar 2022 - PresentBudapest, HungaryManaging a team of about 25 service desk agents. Creating, handling shift plan (making sure of enough coverage every day), CodeBase. Holding 1-on-1 meetings with agents, makinig sure I am providing pleasant working environment, proiding them feedback based on call reports: providing assistance how to be better at their job, and if needed, handling PIP (Personal Improvement Plan) Presenting the weekly and monthly KPI results to client. Through daily contact with multiple other teams (voice, IS, admin, etc), I am making sure, my team members have all of the resources to execute their daily tasks.Participating in the interview process: conducting technical interviews with new candidates. -
English Service Desk Analyst And Internal Quality AuditorTata Consultancy Services Jul 2018 - Mar 2022BudapestEnglish Service Desk Analyst (L2), Internal Quality Administrator:I started as a level 1 service desk agent: handling requests/incidents from costumers, providing prompt solution and/or forward the ticket to the responsible team while maintaining contact with the customer.About two years later the quality team asked me to join them, while still handling my main role in level 1. During this side task I had to test other agents' tickets, whether or not they are following the procedure, and so I could help them improve their work quality, providing faster and better service for the customers.Another few months later I got promoted to level 2, while I was still helping the level 1 team reaching the SLA, FCR and motivating, educating them. -
Junior HostessCarnival Cruise Line Dec 2012 - Jun 2014Miami/Fort Lauderdale AreaAs a member of the management team of the Food and Beverage department, I was responsible to supervise and motivate the wait staff, providing comfortable environment, creating equal work volume, while making the communication smoother between the wait staff and higher management, while supervising the orders and service toward the guests.My duty was also assisting our guests: taking care of special orders myself (food allergies, special requests, etc.), handling and updating guest information in order to provide better, more personal service for our guests.
Anna Magyar Education Details
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Light Industrial Engineer
Frequently Asked Questions about Anna Magyar
What company does Anna Magyar work for?
Anna Magyar works for Tata Consultancy Services
What is Anna Magyar's role at the current company?
Anna Magyar's current role is Team Lead at Tata Consultancy Services.
What schools did Anna Magyar attend?
Anna Magyar attended Óbuda University.
Who are Anna Magyar's colleagues?
Anna Magyar's colleagues are Sneha Katwal, Shwetapadma Nanda, Sai Kiran Nownuri, Shrabani Mondal, Patchaippan A, Miguel Alfonso Venegas Sanchez, Anakha M S.
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Anna Magyar
Sales Support At Deutsche Telekom - B2B Europe;Content Writer, Online Marketing Manager At Zsolya CommunicationsHungary1telekom.com -
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1exxonmobil.com
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