Maha Farouk Email & Phone Number

Giza, Al Jizah, Egypt

Cairo, Egypt

Cairo Governorate, Egypt

• Monitor competitive online activities assessing the related enhancement usability.
• Manage all Social Media/digital Advertising
• Work with ALEXBANK business partners on monthly calendar delivering on Bank’s objectives.
• Manage digital Media agency
• Managing online brand and product campaigns to raise brand awareness and capture leads
• Develop content ideas to serve ALEXBANK digital objectives and campaigns

Egypt

• Managing Digital Marketing Team at Nahdet-Misr Publishing House.
• Developing Digital strategies for Nahdet-Misr Publishing House.
• Developing and managing Digital Marketing Campaigns
• Websites and SEO, SEM Strategies
• Social Media Strategies
• Paid Media Strategies

Egypt

• Major Key Activities:
• Lead the Social Media Team to achieve the Digital strategy in terms of the below:
• Achieve the top interactions & engagement rate in the different brands we work for
• Achieve the top Social devotion in local market & get the global target
• Create the best engagement content to drive engagement & increase the social network channels reach& impressions
• Work on brand presence in social networking sites including Facebook, Twitter, Google+, You tube andall new channels and other similar community sites & relevant blogs

Egypt

• Own all customer inquiries regarding web hosting, Sherkety & Cloud computing services (VM, Exchange, Sharepoint, webhosting, eshop, CRM) and other business solutions till closure and post resolution call to ensure.
• Conduct outbound calls for problems received from customers through any touch point (retail, call centers & corporate sales) or received through business solutions mailbox to ensure solving the customer problem.
• Ensure that any further analysis to the customer problem is conducted including searching the supplier related internet site are done according to SL.
• Provides relevant and accurate information (Services, Products & Policies).
• Escalate all technical inquiries to the specified 2nd line department through a standard SLA whenever needed and ensure that all escalations contain complete information to ensure resolution targets are achievable.
• Conduct the necessary orientation sessions to all Customer Care staff regarding newly launched products.

Egypt

• Gather, filter, & communicate the necessary telecom. Technologies materials & information "especially new handsets, connectivity hardware & software, new products & services” in a simplified way to be easily understood.
• Handle escalated calls from either the call center or directly from the customers to an outcome of maximum customer satisfaction.
• Handle multiple scopes of tasks of (UAT'S) user acceptance tests, internal & external service level agreements.
• Provide Call Center / Corporate agents with acceptable technical knowledge to be able to enhance quality of services offered.
• Conduct the necessary orientation sessions to all customer care staff regarding newly launched products & services, refresher session on current products & services, any gathered materials that needs to be explained to.
• Visiting VIP customers for BlackBerry and data connectivity products orientations and troubleshooting for problem solving.

Answer calls professionallyRespond to customer inquiriesResearch required information using available resourcesHandle and resolve customer complaintsProvide customers with product and service informationEnter customer informationProcess orders, forms and applicationsIdentify and escalate priority issuesRoute calls to appropriate resourceFollow up customer.

Helioplis, Cairo, Egypt

High, Faculty Of Arts Tourism Department, Good

High School