• Setting up the RPA Strategy for the company.• Sharing RPA know-how among different stakeholders.• RPA Evangelist by identifying client needs and showcasing the best solutioning.• Handle the selection & re-engineering of the processes to match the required automation criteria.• Act as a quality gate for reviewing and testing RPA solutions before moving to production.• RPA Mentor, responsible for guiding other teams to be up to date with the products releases and apply the best practices through automated solutions journey.• Evaluating scalability of RPA solutions during Initiation, Define, Design & Implementation phases.

• Lead technical delivery for Solution Architecture, Development & Testing for more than 50 automated processes in different domains (Banking, Healthcare, Telecommunication, Financial Services [Brokerage, Aviation & Insurance], Petroleum and IT Operations).• Lead & Manage Cognitive team in building AI Chatbots in MEA Projects.• Handle Process Discovery phase and provide effective suggestions for enhancing Business processes towards automation transformation.• Apply re-engineering for processes to match required automation criteria.• Evaluate scalability of RPA solutions during Initiation, Define, Design & Implementation phases.• Multi-task & support multiple priorities/multiple deliverables.• Handle customer communication with technical & non-technical stakeholders.• Prepare Technical assumptions for RPA and Chatbot.• RPA Mentor and responsible for guiding other teams (Infrastructure, Development, Testing & Support) to apply best practices through automated solutions journey.• Anticipate and resolve technical issues and risks affecting implementation.• Ensure automation solutions are built for quality and reusability and adhere to controls on non-functional / regression testing methodologies.• Design scalable RPA solutions & prepare their SDDs.• Perform code review for RPA Projects based on Automation Anywhere, Blue Prism & UiPath.• Conduct technical demos for customers.

• Established Testing Process across RPA life cycle• Increased customer satisfaction through delivering high-quality automated solutions.• Organize & control testing phases across all MEA RPA Projects• Prepare Test Strategy & Test Plan for all MEA RPA Projects.• Follow up on testing activities in all projects along with Production Issues/CRs in all MEA RPA and AI Chatbot Projects.• Managing UAT activities across all MEA RPA projects.• Manage Testing Team & set Testing KPIs.• Manage and define testing activities for Chatbots based on (IBM Watson).

• Responsible for all RPA Team Delivery.• Communicate with customer & handle technical & non-technical issues.• Work closely with sales team in area of product suitability and service delivery expectations that lead to wining new projects.• Prepare technical estimations for RPA & Chatbot proposals• Reviewing proposals before communicating it to customers.• Set RPA Team KPIs and follow up on team development plans.• Follow up on current projects statuses• Handle any commercial, project & team related issues.

- Preparing Test Strategy & Test Plan for new projects (Functional & Automation Testing)- Acting as a Test Manager for Automation Project.- Responsible for preparing & building the Automation Framework.- Delegating tasks to Automation team members and following up on them.- Managing & Coordinating UAT Activities for Complex Projects such as:o Business Online Channel (Online Corporate Banking Channel)o SAS (Market & Credit Risk)o T24 (CASA Revamp)o BPM Workflow- Participate in Preparing and reviewing testing projects Scope of Work (SOW).- Preparing RTM (Requirement Traceability Matrix) for projects that testing are engagedin.- Handling and governing different testing vendors (On shore & Off shore) teamscomposing of 6 to 8 resources.- Managing & Coordinating different activities among all the testing phases for Projectssuch as:o CRM Phase II- Preparing Daily, Weekly & Final Test Reports for Functional & Automation Projects.

- Automation Testing SME.- Responsible for introducing & building the automation testing capability in CIB TCoE (Testing Center of Excellence).- Developing Automation Scripts using HP UFT for:o CRM (Siebel OpenUI)o T24 Core Banking Application Upgradeo Business Online Channel (Online Corporate Banking Channel)- Participate in building the Testing Center of Excellence (TCoE) in CIB.- Acting as Testing SPOC.- Managing & Coordinating different activities among all the testing phases for Projectssuch as:o CRM Phase IIo T24 Revamp

- Participating in introducing telecommunication knowledge all over the team.- Acting as key reference for business information for some systems (Remedy System SME).- Acting as a Test Lead for Production Issues opened on Remedy System.- Ramping up other team members and handling KT sessions.- Providing Testing Estimates for the new complex requirements.- Preparing Testing Scope, creating HLS and Test Scenarios.- Preparing Test Cases for System testing.- Preparing Testing Scope, Test Scenarios & Test Cases for System Integration Testing.- Preparing Test Environment and creating Test Data.- Participating in preparing Test Plans.- Participating in preparing Testing Strategy.- Communicating with developers in order to fix defects.- Gathering Daily Status from Team Members.- Preparing Final Testing Reports.- Communicating with the Test Lead / Test Manager.- Analyzing and reviewing the Test Cases prepared by other team members.- Executing the Test Cases.- Defect Tracking.- Business Owner (Owns a Requirement from the Business Scope till performing UAT on production).- Acting as a business owner for the complex requirements for a team composed of (3-4 Testers).- Communicating with on shore team to agree on deliverables.- Test Lead Backup.- Delegating Tasks to peers and following-up to them.- Handling System Integration Test with Other external systems.- Handling UAT test for Requirements production release.- Providing Support for Production Issues.- Perform Web Service Testing through SOAP UI tool.- Perform Cloud Testing.- Automation Testing : Automation SME (Subject Matter Expert). Coaching other peers.-Using UFT (Unified Functional Test) Automation Testing Tool.

I have worked in HP for Vodafone Netherlands Testing Team, Flamingo Testing Team (Wind Telecommunications) and Vodafone Italy Testing Team, during this period I was assigned the following responsibilities:• Participating in introducing telecommunication knowledge all over the team.• Preparing Testing Scope, creating HLS and Test Scenarios. • Preparing Test Cases for System testing.• Preparing Testing Scope, Test Scenarios & Test Cases for System Integration Testing.• Preparing Test Environment and creating Test Data.• Participating in preparing Test Plans.• Communicating with developers in order to fix defects. • Preparing Final Testing Reports. • Communicating with the Test Lead / Test Manager. • Analyzing and reviewing the Test Cases prepared by other team members. • Executing the Test Cases. • Defect Tracking. • Business owner for the complex requirements.• Automation Testing: o Automation SME (Subject Matter Expert).o Coaching other peers.o Working on automating scriptso Recording test scenarios for complex requirements.-Using UFT (Unified Functional Test) Automation Testing Tool.** Having a Technical Experience using the following Testing Technical Tools:Citrix ToolALM (Application Life Cycle Management) BMC Remedy (Version 7 & 7.5)UFT (Unified Functional Testing) ToolQTP (Quick Test Professional) ToolSOAP UIWinSCPFilezilla