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Mahad M is listed as Client Success Manager at Aerostudies Inc., based in Canada. AeroLeads shows a matched LinkedIn profile for Mahad M.
Mahad M previously worked as Client Support Analyst at Staples Canada and Account Manager at The Bradford Group. Mahad M holds Bachelor Of Business Administration - Bba, Business Insurance from Fanshawe College.
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With over 10 years of experience in customer service and sales, I bring a passion for technology and a dedication to support-centric roles, having excelled in these areas for the past 5 years.As a Client Success Manager, I am committed to ensuring clients achieve their desired outcomes through effective use of our products and services. My key responsibilities include onboarding new clients, providing continuous support, and driving product adoption. I act as an advocate for both the client and the company, ensuring a seamless experience and fostering long-term relationships.I pride myself on my ability to efficiently manage multiple projects, balancing heavy workloads and tight deadlines while ensuring team goals are met. My strong analytical and problem-solving skills allow me to effectively resolve complex issues, delivering top-notch results.Excellent written and verbal communication skills have enabled me to build strong relationships with clients and colleagues at all levels. I thrive on working cross-functionally with various teams within the organization to drive success. As a motivated team leader and collaborator, I am dedicated to driving business success through tenacity and hard work. Let's connect and explore how I can contribute to your organization's success.
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- Assist with client onboardings and ongoing maintenance.- Create, update, and maintain product documentation such as help files, FAQ, and video tutorials.- Provide system training by hosting webinars as well as occasional on-site visits. - Maintain product knowledge and update clients about upcoming product feature releases.- Drive product adoption. - Responsible for maintaining client satisfaction.
- Provided clients with advanced technical assistance concerning computer setup, software configurations, remote services, printer setup & troubleshooting, email configuration, office 365, etc - Established strong communication and customer service skills to manage and resolve issues within SLA requirements. - Responded in a timely manner to service issues and requests- Maintained daily communication with clients to ensure resolution and proper follow up- Proven track-record in delivering quality solutions and ensuring customer satisfaction- Excellent working knowledge of computer systems, Windows OS, databases, and networking- Trained new employees on various job responsibilities and provided adequate coaching to help develop the hard/soft skills for the new team members.
London, Canada Area
- Ensured clients receive excellent customer service and efficiently resolve client issues to provide the highest levels of customer satisfaction- Managed key responsibilities across different teams to ensure the successful operation of the company- Advised and assisted in taking customers orders with varying complexities and communicating customer’s needs to the team to ensure accuracy- Putting together sales proposals for clients - Listening to the clients needs and figuring out ways to achieve objectives. - Keeping up on trends, changes, and competitor actions that might affect their client.
London, Canada Area
- Coordinated sport recreational programs for the youth- Mentored and supervised youth programs- Gave safety training to families
Two-year Ontario College Diploma program. This program is designed to prepare students for positions in the property and casualty.
14-week in-class training with hands-on experience including: Assemble computer components based on customer requirements Install.
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Mahad M works for Aerostudies Inc..
Mahad M is listed as Client Success Manager at Aerostudies Inc..
Mahad M is based in Canada while working with Aerostudies Inc..
Mahad M has worked for Aerostudies Inc., Staples Canada, The Bradford Group, and City Of London, Canada.
You can use AeroLeads to view verified contact signals for Mahad M at Aerostudies Inc., including work email, phone, and LinkedIn data when available.
Mahad M holds Bachelor Of Business Administration - Bba, Business Insurance from Fanshawe College.
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