Mahad M Email and Phone Number
With over 10 years of experience in customer service and sales, I bring a passion for technology and a dedication to support-centric roles, having excelled in these areas for the past 5 years.As a Client Success Manager, I am committed to ensuring clients achieve their desired outcomes through effective use of our products and services. My key responsibilities include onboarding new clients, providing continuous support, and driving product adoption. I act as an advocate for both the client and the company, ensuring a seamless experience and fostering long-term relationships.I pride myself on my ability to efficiently manage multiple projects, balancing heavy workloads and tight deadlines while ensuring team goals are met. My strong analytical and problem-solving skills allow me to effectively resolve complex issues, delivering top-notch results.Excellent written and verbal communication skills have enabled me to build strong relationships with clients and colleagues at all levels. I thrive on working cross-functionally with various teams within the organization to drive success. As a motivated team leader and collaborator, I am dedicated to driving business success through tenacity and hard work. Let's connect and explore how I can contribute to your organization's success.
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Client Success ManagerAerostudies Inc. Feb 2022 - Present- Assist with client onboardings and ongoing maintenance.- Create, update, and maintain product documentation such as help files, FAQ, and video tutorials.- Provide system training by hosting webinars as well as occasional on-site visits. - Maintain product knowledge and update clients about upcoming product feature releases.- Drive product adoption. - Responsible for maintaining client satisfaction. -
Client Support AnalystStaples Canada Oct 2019 - Feb 2022- Provided clients with advanced technical assistance concerning computer setup, software configurations, remote services, printer setup & troubleshooting, email configuration, office 365, etc - Established strong communication and customer service skills to manage and resolve issues within SLA requirements. - Responded in a timely manner to service issues and requests- Maintained daily communication with clients to ensure resolution and proper follow up- Proven track-record in delivering quality solutions and ensuring customer satisfaction- Excellent working knowledge of computer systems, Windows OS, databases, and networking- Trained new employees on various job responsibilities and provided adequate coaching to help develop the hard/soft skills for the new team members. -
Account ManagerThe Bradford Group Sep 2013 - May 2018London, Canada Area- Ensured clients receive excellent customer service and efficiently resolve client issues to provide the highest levels of customer satisfaction- Managed key responsibilities across different teams to ensure the successful operation of the company- Advised and assisted in taking customers orders with varying complexities and communicating customer’s needs to the team to ensure accuracy- Putting together sales proposals for clients - Listening to the clients needs and figuring out ways to achieve objectives. - Keeping up on trends, changes, and competitor actions that might affect their client. -
Program InstructorCity Of London, Canada Nov 2008 - Jul 2012London, Canada Area- Coordinated sport recreational programs for the youth- Mentored and supervised youth programs- Gave safety training to families
Mahad M Education Details
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Business Insurance -
Npower Canada
Frequently Asked Questions about Mahad M
What company does Mahad M work for?
Mahad M works for Aerostudies Inc.
What is Mahad M's role at the current company?
Mahad M's current role is Customer Success Manager | Life Coach & Motivator | Mentor @ BlackMINT.io.
What schools did Mahad M attend?
Mahad M attended Fanshawe College, Npower Canada, Cisco Networking Academy.
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