Managed vendor relationships , including communication and issue resolution, for 5+ vendors of Amazon EU to ensure high levels of satisfaction andretentionOwned, monitored, and maintained KPIs by preparing, analyzing, and sharing reports for key metrics and presented status via business reviews(WBR/MBR/QBR) , and helped to improve YoY profitability (topline, bottom-line). Deep-dived on vendor problems of selection/assortment,availability/procurement, developed action plans to improve customer experience (CX) resulting in 20% increased GVs with reduced C-returnsPrioritized quality assurance to ensure that issues such as catalog defects or compliance related suppressions were resolved within SLA and led to improvedvendor experience (VX) resulting in in average vendor satisfaction score of 4.8 out of 5Supported Team Lead in conducting reviews with Category Ambassadors and acting as SME for the team as well as mentoring new joinees in the team.Provided guidance and prepared simplified user manuals for vendors on best practices for utilizing Amazon systems, leading to reduced confusion andincreased adoption of said systems, and reduce internal team dependency by 1.3xAchieved 127% productivity and collaborated with teams (operational, financial, Amazon Ads, returns) to ensure vendors achieved their proposed strategicobjectives with 23.5% more-time savings for onshore counterpartsReceived 5+ Accolades (Recognition Tool) and vendor commendations for Bias for Action, Deliver Results, and Customer Obsession

Collaborated on business valuations for over 5 clients, utilizing multiple valuation approaches to assess company worth. Contributed to the screening of comparable companies and transactions, and assisted in plotting financial projections to support valuation analyses.Research and Standards Analysis: Conducted extensive research on financial standards, culminating in a comprehensive presentation titled "Interpretation of IAS 36, IND-AS 36, and ASC 350," providing valuable insights into the application of these standards in business valuations.Training Material Development: Developed training materials designed for onboarding new team members, ensuring a smooth integration process and knowledge transfer within the team. Created a standardized query set for future internal audit reviews, enhancing efficiency and consistency in quality control processes.

Content Creation: Authored and published five well-received articles on branding and brand stories for The Brand Hopper. These articles can be found on the platform's author page. (https://thebrandhopper.com/author/mahak-kothari/)Conducted in-depth research to gather information about various brands from different industries worldwide, ensuring the accuracy and relevance of the content. Demonstrated strong writing skills by crafting engaging and informative articles that catered to a diverse audience interested in branding and brand-related content. Collaborated effectively with fellow interns and team members from IIM Rohtak to plan, coordinate, and execute content creation and publishing activities.