Mahbub Ahmed Email & Phone Number

Dhaka, Bangladesh

Dhaka ,Bangladesh

Typical Duties and Responsibilities1. Supervises technical staff that are responsible for computer ,network & software operations. Assigns and coordinates work assignments and resolution of critical technical and procedural problems.2. Works cooperatively with Information Technology Services (ITS) management team and tactical plans to facilitate and coordinate the delivery of technical services teams(Regional and local).3. Ensures acceptable levels of Service..4. Assures that software and firmware is at current revision levels. Works with vendors to request and schedule upgrades and with technical staff to support the upgrades.5. Manages budgeting and purchasing activities for technology procurement. Works with Purchasing and ITS support staff to coordinate the ordering, receiving activities related to the acquisition of new technology.6. Maintains technical and operational documentation up to date.7. Ensures high availability of host computers and network resources. This task includes developing procedures to maintain security and access and protect against viruses.8. Develops plans, procedures, and activities to support business recovery when problems occur including backup and restoration procedures, vendor agreements, spare parts, data retention, and restoration planning.

Dhaka

My passion lies in optimizing IT operations and driving service excellence through effective management and strategic planning.Key Strengths:Service Delivery Management: Adept at managing end-to-end IT service delivery, ensuring adherence to service level agreements (SLAs) and maintaining a high level of customer satisfaction.Incident & Problem Management: Proficient in promptly identifying, prioritizing, and resolving IT incidents and problems, minimizing their impact on business operations.Change Management: Skilled in implementing changes to IT systems and services while mitigating risks and ensuring smooth transitions.Service Level Management: Proactively monitoring service performance and utilizing data-driven insights to improve service quality and enhance user experience.Vendor Management: Experienced in building and nurturing relationships with external IT service providers, optimizing vendor performance, and driving cost efficiencies.Service Improvement Initiatives: Continuously seeking opportunities for process enhancement and spearheading improvement initiatives for increased efficiency and effectiveness.IT Service Reporting: Proficient in preparing and presenting comprehensive reports on IT service performance to stakeholders and management.Compliance & Security: Ensuring strict adherence to industry regulations and security standards, safeguarding business operations against potential risks.IT Service Continuity & Disaster Recovery: Equipped with comprehensive disaster recovery plans to ensure business continuity during unforeseen events.

Bangladesh

Monitor and maintain the computer systems and networks of organisation and install , configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person.ResponsibilitiesIT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but may include:installing and configuring computer hardware operating systems and applications;monitoring and maintaining computer systems and networks;talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;troubleshooting system and network problems and diagnosing and solving hardware or software faults;replacing parts as required;providing support, including procedural documentation and relevant reports;following diagrams and written instructions to repair a fault or set up a system;supporting the roll-out of new applications;setting up new users' accounts and profiles and dealing with password issues;responding within agreed time limits to call-outs;working continuously on a task until completion (or referral to third parties, if appropriate);prioritising and managing many open cases at one time;rapidly establishing a good working relationship with customers and other professionals, such as software developers;testing and evaluating new technology;conducting electrical safety checks on computer equipment.

Postgraduate Degree, Computer Science, A

Master'S Degree, Business Administration And Management, General

Bachelor Of Commerce In Management, Major In Management, 2Nd Class

Bachelor of Commerce (Hons) Master of Commerce