Virtual assistant communicating and delivering deliverables via Skype, phone, and email correspondence• Using Microsoft Office application expertise to create word documents, spreadsheets, PowerPoint slides, and publisher documents for clients.• Billing, bookkeeping, and accounting are performed by utilizing skills with various billing platforms and accounting software. • Spreadsheets and databases are maintained through data entry, data processing, and the use of software applications to create documents.• Conduct research to deliver content to clients • Provide transcription services to clients• Manage several email accounts on a daily basis, ensuring excellent client service.

Specific Roles and Responsibilities • Designing methodologies tools• Conducting literature reviews• Advising project coordinators and managers• Supporting fieldwork including conducting Key informant interviews and focus group discussions• Conducting field visits in and around Garowe, Puntland• Supporting analysis and report writing• compiling and presenting information orally, visually, and in writing for clients

Specific Roles and Responsibilities • Working with the project team to develop Programme plans, including full logical frameworks• Supervise team of expatriate GBV, CP, and PSS Program Managers across 3 different Regions, as well as the overall Protection team, to support with activities and coordination• Supporting the Project Manager to implement adjustments to account for any gaps in reporting/data collection and working closely with field staff.• Leading in the development and implementation of Protection programs, such as CP, GBV, PSS, and Protection overall• Conducting and supporting ongoing monitoring of Protection activities, through frequent visits to office and field sites, to ensure minimum standards for Protection and progress toward targets.• Leading in preparation and compilation of internal and external weekly, monthly, and quarterly reporting for Protection programs, in collaboration with Reporting team• Facilitating Programme coordination, information-sharing and guidance on donor rules to Muslim Aid’s and Partner’s project staff• Leading in capacity-building strategy for Protection department, to ensure strong level of professional development and team-building.• Coordinating the production of all narrative reports from Partners and provide feedback to improve product quality, accuracy, and style.• Being responsible for submission of donor reports and information, communication of compliance questions or project challenges.• Ensuring high quality, timely and coherent reporting i.e. Progressive report, GBVIMS, 3/4/5W matrix reports.• Advocating of critical cases in Protection Clusters & GBV working group• Active participant in GBV working group, GBV, and CP sub-cluster meetings • Lead and chair of the GBV Case Management in Nugaal region, Puntland Somalia

Specific Roles and Responsibilities as Case Manager• Providing professional and confidential services to survivors of GBV using survivor-centered case management approach.• Documenting client information through the accurate filling of intake and consent forms and ensuring confidential and safe storage• Supporting the maintenance of the Muslim Aid’s case management system by maintaining client confidentiality• Ensuring the GBVIMS is accurately updated on a regular basis.• Documenting ethically and confidentially collecting and storing GBV data.• Participating in the interpretation of the analyzed data on trends and working with the GBV Psychosocial officer to disseminate information to all relevant stakeholders• Participating in the development of case management monitoring systems and helping to ensure that GBV community workers utilize these systems correctly and consistently.• Participating in preparation of all relevant reports regarding the Muslim Aid’s psychosocial activities.• Initiate planning for longer-term GBV prevention and response activities, including referral pathway and standard operating procedures• Assist with general GBV/CP program operations and field-based activities

Specific Roles and Responsibilities as Case Worker.• Conducting all steps of the case management process: Intake, assessment and engagement, case planning, supported referrals, developing practical skills, case review, building client capacity.• Conducting routine visits to the foster families and other households with children at risk and assess their needs and provide ongoing support to families, foster and alternative care systems.• Ensuring updated filing and documentation of Child Protection cases in line with UNHCR and Muslim Aid’s standard tools.• Providing basic psycho-social support to children and their caregivers. Determining the need for therapeutic psycho-social or psychiatric support for further referral to specialized services.• Regularly organize and participate in case management meetings at field level• Assisting the protection team in the provision of technical support to Child Protection community structures and local stakeholders.• Making sure that all the Child Protection interventions adhere to protection standards and principles as well as Muslim Aid’s guidelines and accountability standards.• Contribute to the daily quality implementation, monitoring and evaluation of Child Protection related projects and interventions in the IDP settlements.• Contribution of quality and timely preparation of weekly, monthly, and quarterly reports.

Specific Roles and Responsibilities as Administration• Ensure proper maintenance of the Office• Manage booking of flight tickets and accommodation• Writing down minute in meeting held• Booking hotels and guesthouse for staff• Manage reception for the visitors at the office and maintain a logbook• Ensure that telephone bills, water, electricity and rent are being paid on time• Ensure stationary are available in the office• To prepare contracts for the facilitators • Supervise cleaners & manage a monthly meeting1. Provide support to supervisors and staff to develop the skills and capabilities of staff. Main Activities• Ensuring the accurate job descriptions are in place • Providing advice and assistance with writing job descriptions • Providing advice and assistance when conducting staff performance evaluations and in developing human resource plans• Identifying training and development opportunities • Organizing staff training sessions, workshops and activities • Processing employee requests for outside training while complying with policies and procedures • Providing basic counseling to staff who have performance related obstacles • Planning and sometimes delivering training – including inductions for new staff• Provide staff orientations • Accessing funding for training and write proposals3. Coordinate staff recruitment and selection process in order to ensure a timely organized and comprehensive procedure is used to hire staff. Main Activities • Providing advice and assistance to supervisors on staff recruitment • Preparing notices and advertisements for vacant staff positions. • Scheduling and organize interviews • Participating in applicant interviews • Conducting reference checks on possible candidates • Preparing, developing and implementing procedures and policies on staff recruitment • Informing unsuccessful applicants and conduct exit interviews