As a Customer Service Manager at Valmo Pvt Ltd (Meesho), I lead a team of 10 agents who provide support and solutions to thousands of online sellers and buyers across India. I manage the daily operations, monitor the quality and efficiency of the service, and ensure customer satisfaction and retention. I have a strong background in banking and financial services, with three Bachelor of Arts degrees in related fields from Mdsu ajmer and Maharishi Dayanand Saraswati University, Ajmer. I also have two years of experience as a supervisor in the banking sector, where I handled transactions, accounts, and audits. Additionally, I have expertise in supply chain management, which helps me optimize the delivery and logistics of Valmo's products. My goal is to enhance Valmo's reputation as a leading online reselling platform, by delivering exceptional customer service and creating loyal and happy customers. I am passionate about learning new skills and technologies, and I am always looking for opportunities to improve myself and my team. I value teamwork, communication, and innovation, and I strive to uphold these values in my work.