Mahendra P

Mahendra P Email and Phone Number

Data Analyst | Service Desk Analyst @ Loblaw Digital
toronto, ontario, canada
Mahendra P's Location
Toronto, Ontario, Canada, Canada
About Mahendra P

Highly motivated Data Analyst/Service Desk Analyst with 7+ years of experience in Tableau, Power BI, ITSM Tools, Excel, SQL, Power BI and ETL reporting with a proven track record in designing and generating valuable reports and compiling data visualization.Quick to learning new technologies; demonstrated leadership abilities and team work skills as well as ability to accomplish tasks under minimal direction and supervision. Interested in a challenging technical career in a development environment.Excellent communication skills and Interpersonal Skills, a Self- Starter and Out-of-the-box thinker.* Generated critical dashboards and reports in Tableau and created report schedules on the Tableau server.* * Demonstrated proven track record of designing and producing meaningful reports and compelling data visualizations using Tableau.* Used various sources to pull data into Power BI, such as SQL Server, Oracle, MySQL, etc.Specialties:SQL Server, Oracle, MySQL, Excel, Production Support(using ITSM tools),Tableau Desktop ,Tableau Admin, Power BI

Mahendra P's Current Company Details
Loblaw Digital

Loblaw Digital

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Data Analyst | Service Desk Analyst
toronto, ontario, canada
Website:
loblawdigital.ca
Employees:
500
Mahendra P Work Experience Details
  • Loblaw Digital
    Service Desk Analyst
    Loblaw Digital Oct 2022 - Present
    Toronto, Ontario, Canada
    • Provided first and second-tier problem-solving support to address, identify root causes, and resolve technical issues and incidents through Compass tickets.• Managed and resolved tickets for incidents and service requests while responding to customer calls for technical support.• Monitored and maintained incident/service request tickets within the Compass tool (ServiceNow), ensuring timely resolution and adherence to SLAs.• Facilitated the restoration of normal operational services for customers by providing support for hardware, software, applications, and printers, following Incident Management processes.• Ensured proper ticket assignment to support staff and managed communication and escalations as required.• Actively participated in cross-functional projects, representing the Service Desk and contributing to best practices in incident handling.• Utilized customer support ITSM tools, including ServiceNow, and delivered end-user training on resolving common issues.
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  • Vertiv Software Labs
    Business Intelligence Specialist
    Vertiv Software Labs Nov 2020 - Jul 2021
    Hyderabad, Telangana, India
    • Created Parameterized reports, Cascading parameterized reports, Crosstab reports, Drilldown reports & Summary reports in Power BI and Cognos.• Created Executive level Dashboards in Tableau and Power BI.• Migrated BI content from IBM Cognos to Microsoft Power BI and Tableau applications.
  • Persistent Systems
    Module Lead
    Persistent Systems Mar 2017 - Nov 2020
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  • Css Corp
    Senior Systems Engineer
    Css Corp Mar 2016 - Mar 2017
    India
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Mahendra P Education Details

Frequently Asked Questions about Mahendra P

What company does Mahendra P work for?

Mahendra P works for Loblaw Digital

What is Mahendra P's role at the current company?

Mahendra P's current role is Data Analyst | Service Desk Analyst.

What schools did Mahendra P attend?

Mahendra P attended University Canada West, Edinburgh Napier University, University Of The West Of Scotland, Jntu.

Who are Mahendra P's colleagues?

Mahendra P's colleagues are Lilia Zhu, Thiyagarajan Krp, Vyjayanthi J., Shweta Chadha, Ag Ch, Praveen Reddy, Ankush Gandotra.

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