Mahendran Ravi Email and Phone Number

•Working as Help Desk Tech Specialist 2 and supporting Engineering Support, Desktop Support, and Infrastructure Support Teams.•Monitoring servers and scheduling downtime for servers during maintenance using Nagios•Managing the Office 365, Goole suite & Exchange server administration•Creating and managing a user’s accounts & licensing of google suite, Okta, Lasspass, and support applications.(Jendesk, Thomson Reuters CLEAR, Skywalker, Freshservices, Lucid chart, Smartsheet, Onetruest, dailpad, Greenhouse, Trello, Jira confluence).•Creating and managing the Open VPN, Meraki VPN, and Fortinet VPN profile.•Managing the Network Meraki access points and CCTV.•Installing the CrowdStrike agent to all systems and ensure all are being monitored.•Monitoring and Troubleshooting Cisco AMP endpoint & CrowdStrike alerts. •Enrolling & Managing the Meraki MDM and Intunes MDM.•Enrolling & Managing the MacBook’s Using JamF.•Deploying, configuring, and maintaining Windows Servers, and Linux VMs using vSphere.•Ensuring system security for Desktop, Laptop and VM environments.•Configuring the vSphere clusters and maintaining the Datastores.•Patching windows servers using SCCM. •Maintaining Active Directory accounts•Configuring and supporting Meraki routers.•Troubleshooting and supporting Engineering application issues. Such as Test rail, Team retro, and Jira tools. Atlassian.•Coordinating with vendors for Hardware replacement and software licensing.•Responds to user questions and inquiries via telephone, email, web and other communication methods.•Enters, assigns and tracks service requests in the on-line work-order system. Refers service issues to IT management. •Provides technical support and solves the basic and more advanced routine user hardware and software problems or questions including desktop computer hardware and software and enterprise system software. •Communicates, analyzes and troubleshoots routine user problems and provides proper solutions or remedies

• Remote investigation, resolution and escalation of major Incidents and Problems affecting the desktop and server environment• Technical support excellence in the ability to diagnose and resolve hardware & software issues on remote.• Handling customer complaints through Remedy calls that within the SLA using BMC Remedy, ITSM, CSN, Ocean Prod, Service Now & SRS Ticketing Tools• Having good knowledge of JAMF Software Server Management.• Having knowledge on VM ware & Veeam’s backup.• Creating and maintaining the share point & File servers.• Maintaining the SCCM servers for patch management and image push.• Creating & maintain virtual machines using VMware EXSI version 6.5.• Maintaining and updating the Assets inventory on every quarter in Global Inventory & GSGO tool• Maintaining the software license, upgradation process & Vendor management.• Creating and supporting Audio & Video VIP calls.• Performing Audio & Video PM Activity on every quarter.• Cisco Phone configuring and troubleshooting.• Experience in networking tools such as Netdisco & Xpedite

· Work as a central point of contact for all technical support teams and provide up-to-date information for on-going incidents/alerts.· Set up effective system security standards and generated server security reports.· Managed and maintained infrastructure based systems.· Monitors and responds to hardware alarms using appropriate problem determination tools.(Solorwind)· Quickly address the critical alerts and follow up with respective teams till the resolution· Utilize Windows Server Update Services to manage and deploy windows patches· Responsible for all day to day Server activities, end user requests, racking of equipment, cabling and labelling, decommissioning of systems, system tracking and documentation and documentation updates.· Creating & maintain virtual machines for test environment using VMware version 6.5

· Handling customer complaints through Remedy calls that within the SLA using BMC (Remedy search 8.1-Ticketing Tool).· Analysis & troubleshooting both hardware, Software related issues in HPE· DELL POWEREDGE Servers & IBM System X· HP BLADESYSTEM C3000 & C7000, DELL POWEREDGE M1000E· Analyzed logs for server errors & logging the call with respective service provider· Managed and maintained servers throughout multiple corporate facilities.· Performed regular checks of server performance and resolved server issues