Mahendran Ravi Email and Phone Number

Developed interactive dashboards to visualize KPIs, leading to a 25% improvement in operational efficiency.Conducted data analysis to identify trends and anomalies, presenting findings to senior management.Worked with cross-functional teams to ensure data accuracy and consistency across reports.Automated reporting processes, reducing manual effort by 40% and enhancing reporting speed.Participated in data governance initiatives to ensure compliance with data management standards.

Configure and maintain Remedy Fault Management system for network operations.Created and maintained a customized report in identifying the proactive and reactive faults.Significant reduction of reactive faults by 80% by highlighted the recurring faults to management.Supported senior project managers in resource allocation.Tools - BMC Remedy ITSM, ExcelModules - Incident Management, Problem Management.

Coordinated project activities, schedules, and communications across cross-functional teams.Assisted in the preparation of project proposals, charters, and business cases.Monitored project progress and provided regular updates to stakeholders to ensure transparency.Conducted post-project evaluations to capture lessons learned and improve future project execution.Managed project-related documentation in accordance with organizational standards.