Mahendra Y Email & Phone Number

Hyderabad, Telangana, India

Focused on Unlocking the Power of Technology by creating access and opportunity for those who need it most through TechForGood programs- Lead Nasscom Foundation – BigTech program, an Online software donation program; only platform available in India through which NGOs can get Genuine Software at affordable price- Support NGOs by providing Technology access to meet their mission. Donated Software worth INR 15.5 Cr to 2000+ NGOs impacting approx. 2.5 million people across India. Approx. 10,000 licenses distributed to NGOs with a potential savings of 15.89 Cr- Manage all the new project requirements from a Vendor perspective i.e., Scoping to Shortlisting across Nasscom Foundation teams. Identify potential saving opportunities and also vendor consolidation.

Hyderabad Area, India

- Registered scalable business growth, including: o 56% Y/Y revenue growth and 52% Y/Y order count growth o 36% Q/Q revenue growth and 15-18% average monthly revenue growth- Successfully launched K9 Care Canine Protection Plan for Dogs (Pet Insurance)- Established the team and hired best-fit talents across cross-functional departments- Spearheaded complete operations including processing, customer service, quality checks, refunds, RTOs and SLA/KPI reporting- Led supply chain activities including inventory management, procurement and vendor management activities- Analyzed OPEX requirements, working capital & cash-flow to develop budget for the organization- Participated in a 3-month T-Angel Accelerator Program organized by T-hub & Let’s Venture; pitched to the investors on the Demo Day

Worked as a Center Head with the NGO Firm (PMKVY) to support skill development in India - Identified people for competency development and provided them Government funded short-term courses in Solar panel Installation, Hospitality Services, Automotive Service Technician, Home Appliances Technician, and so on - Coordinated & conducted assessments based on NSDC (National Skill Development Corporation) guidelines - Got the certification for the students under PMKVY scheme and assisted in getting placed in a reputed company

Hyderabad Area, India

Led complete functions of Vendor Management including selecting vendors, defining KPI/SLA, evaluating vendor performance, managing contracts for supporting Google Enterprise Products such as Apps (G Suite), Cloud, Search & Maps and Chromebook- Successfully set up 2 Vendor Sites at Manila and Hyderabad to support Google Enterprise business- Created Q-Q outsourcing roadmap by product/region to outsource Order Management and Product Fulfillment (OMPF) volumes from Google onsite locations (NA, EMA & APAC) to offsite Hyderabad & Manila locations- Outsourced 99.5% OMPF volumes to vendor team vs. target of 93% by Q4 ‘16- Improved Order Processing Time by 50% y/y from 3 days to 1.5 days and managed to transact 600% y/y growth in Chrome volumes- Reduced order processing error rate from 1.3% to 0.3% and ensured average Customer Satisfaction Score (CSAT) is consistently >93% Q-Q across all the product lines- Set up the vendor team with an efficient governance structure in coordination with Operations, Quality and Training Teams to manage OMPF processes; increased the vendor team from 18 to 150+ members- Engaged with Google Executives and Partner Senior Management (VP & Directors) through Business Review Meetings- Managed and led cross-functional projects across Sales, Operations, Engineering and Finance Teams- Played a key role in driving vendor strategy for Google-wide Enterprise business with focus on 4 pillar strategy of cost savings, vendor consolidation, location strategy and risk & compliance

Hyderabad Area, India

- Led a team of 15 members offering solutions on the Procurement Operations- Successfully transitioned CA Technologies Procurement process from onsite New York (USA) to Mumbai TCS- Provided complete support for CA Technologies (Client) including development & implementation of Platform System (SRM 7.0), requisition of Purchase Orders (RFI, RFP & RFQ), Sourcing, Contract Management, Catalog Management, Finance and Customer Service- Worked on various ERP Systems including SAP, SRM (7.0) and Ariba- Negotiated with suppliers to identify the potential savings opportunities, converted them as contracted suppliers- Created & implemented Standard Operating Procedures, SIPOC, FMEAs & Unified Project Plan (UPP) and training documents- Prepared Category Cards for all the all categories (IT, Marketing, Professional Services, Buildings & Facilities) based on the last year spend to identify the correct suppliers for each category- Won: o Best Team Award for maintaining the volumes in control during the peak time of the quarter (Oct’11 & Nov‘11) o Pat on the Back Award and for the VOC received from the customer for the excellent work done by the team.- Received appreciation from customer in regional language (Hindi) for the excellent support provided

Hyderabad Area, India

Managed a team of 8-10 members to spearhead complete procurement activities including requesting quotations from vendors, negotiating prices, selecting suppliers, evaluating supplier performance and timely payment to vendors- Successfully completed a vendor management project, turned it into full time process and successfully added 3 FTEsLed & executed: o Remote transition for Information Technology and Marketing Communications process (Commodities for DuPont)- Received appreciation from customers for Great VOC in the IT area for their boundary-less behavior- Got excellent feedback from client for execution of vendor management project and controlling lead- time & inventory- Recognized for maintaining 0 attrition in the team- Maintained external accuracy at 100% and reduced TAT of converting the requisitions into PO from 10 to 5 days- Won Best Team Award for Highest Production and Accuracy- Recognized for receiving the Great VOC for the excellent work done by the team

Executed assignments in Order Management, Sourcing Support and A/P Invoice Resolution- Offered solutions in Penske Logistics (TMS) Supply Chain Management Domain- Participated in transitioning of Penske TMS process from onsite PA to Hyderabad Genpact site- Received customer appreciation for outstanding performance on cleanup project to reduce backlogs of 8000 unresolved invoices amounting to $16 M- Achieved 100% consistent performance for 6 months in Production & Accuracy; received appreciation among 18 team members- Appointed as an SME to deliver training for new hires; received 92% effectiveness score; managed a team of 5 Associates as a Team Lead to drive backlog projects and unexpected volume spikes- Completed RCA (80:20) to identify invoice reject reasons and reduced rejected invoices by 40% amounting to $3.2 M on time payments- Received Bronze Award and Star of the Month Award