Leading FE to deliver outstanding customer experience, with top quality deliverables across the solution build and run Measure and improve customer satisfaction across all supported activities Support Product Owners activities to ensure correct sizing, technical feasibility, and operations readiness Manage the handover process for new services/features Deployment of key metrics that will support, and trend analysis Ensure the progress of service improvement plan & business continuity plans Ensure the provision of a detail/clear/frequent communication during major incidents. Follow-up a Root Cause Analysis after each crisis Provide and analyze activity reports on major events, known issues, risk assessment, productivity figures, change management, incidents, and main facts Point of contact for internal and external auditors Point of contact for the Vendor (Huawei) , POs , Service Owners , Service Desk to insure smoothly and efficient way to deliver high quality of customer support

•Complete configuration, installation and support of systems to the specifications of client proposals.•Troubleshoot and resolve systems related issues when contacted by clients by providing both on-site and remote support.•Maintaining software applications, operating systems and regular maintenance.• Managing assigned projects and program components to deliver services in accordance with established objectives.•Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support.•Supervising the administration of systems and servers related network to ensure availability of services to authorized users.

Supervising Mobinil Technology services 24 hours a day, 7 days aweek through rotating shifts. Inform any incidents and requestsmanagement support with all major or minor cases through emailsand phone calls to create the necessary trouble ticket. Act assupport for the supervision team in any technical way possible.Fulfilling other assignments from other domains and entities.