Mina Fouad Email & Phone Number

New Cairo City, Cairo Governorate, Eg

Egypt

-Lead support team for ITIl Governance (INC, changes,...)-Lead data scientists team for forecasting and data modeling for usage reporting and service impact assessment-Manage resource Assignment plans with service and business owner-Manage Performance and development for subordinates-Manage training plan for team with external Vendors-Responsible for driving team efficiency plan through continuous service improvement

Smart Village

•Support 2nd large SharePoint Farm after Microsoft •Act as single point of contact for Management services ( AD, Monitoring , UAG, Backup ,..)•Continuous service improvement •Follow up and ensure that ITIL processes are being done on regular basis with high quality for the service •Escalations Handling for high priorities cases•Generate Reports Quality KPI for management•Technical consultation and decisions making for Service•Crisis Management handling.

Egypt

Participate in presales activities as presenting demos and gathering requirements • Design and develop architectures to meet customer requirements • Deliver and deploy infrastructure platforms solutions • Investigate new technologies of my center of expertise and transfer the technical knowledge to other team members • Provide customer training and know how presentation on different Microsoft products • Develop and deploy design and deployment documents for various Microsoft products • Mentors junior level infrastructure system Engineers

• Participate in presales activities as presenting demos and gathering requirements• Design and develop architectures to meet customer requirements • Deliver and deploy infrastructure platforms solutions• Investigate new technologies of my center of expertise and transfer the technical knowledge to other team members• Provide customer training and know how presentation on different Microsoft products• Develop and deploy design and deployment documents for various Microsoft products• Mentors junior level infrastructure system Engineers

• Support daily servers operations• Plan and design for new required product architecture • Implement and administer user/group and access rights management on three internal Domains• Create Systems and networks documentation/drawings• Monitor Systems and asset management• Mentor junior IT infrastructure administrators

• Support the company operations, testing and staging servers• Install, configure and maintain Windows 2003/2008 server environments performing pre/post provisioning tasks such as build out, inventorying, monitoring and patching• Perform after hours or weekends servers maintenance as need and participate in on call rotations, receiving and responding to after-hours alerts• Develop, evaluate, and install enhancements and new software

Master Of Business Administration - Mba, Marketing, Excelent

Good, Electrical Engineer