Closure of customer Query with in TAT , Reduction of Deduction ,Process Improvement , SLA Management ,Timely submission of error free reports to the customer with in TAT.

• Based on audit findings Enable Company to Evolving Strategies for Control and Improvement in ATM network as well as Currency chest.• Keeping audit reports and findings enable company redesign Strategies for operations for achieving cost effectiveness in current operations.• Guide operations and business teams in Designing and Developing Risk Mitigation modules for better mitigation based on audit reports.• Timely audit of SIS and ISS SDB.• Sharing of Audit report to the top management. • To ensure SLAs of various agreement for customer delight. • To ensure cost of each contracts are under check for freezing bottom line of company.

Improve process of Reconciliation and technology implentation. Focus on reduction of deduction. work on various Risk Factors and make policy to minimise Risk to improve bottom line. Handing Integration of System with PSG spain, project analysis and execution with in time line, launching of new innovative product in Indian Market.

Currency chest Operation Serving Branches of Delhi NCR and Punchkula circle; ensuring Chest Operations strictly within regulatory guidelines. Quality of compliance to regulatory, statutory and operational and also maintaining low risk - rating in regular audit of RBI, Bank and Risk. Liasoning with Law Enforcement Agencies like Police, Railway and RBI authorities for soiled currency movements. Fake note reporting to Police, RBI, Corporate Office. Management of chest balance with in prescribe limit of Bank as well as RBI and ensure uninterrupted supply of issuable notes for branches as well as ATMs for counter payment/loading. Efficiently manage the overall banking operations and monitor branch coordination; successfully handle services of the bank suitable to the customer profile while promptly satisfying customer queries & complaints. Spearheading efforts across handling all type of queries, situation and arrangements in case of any emergency. Timely submission of reports and data to RBI. Preparation of all MIS’s on time and sending the same.  Developing and monitoring performance against key success metrics while identifying and mitigating risks associated with achieving the bank’s business plans. Sustaining regular coordination with different functional heads to effectively manage the operations of the bank. Keeping a record of MIS and other reports to provide feedback to the top management for effective rendering of services.

ATM Operations Adroitly handling ATM Operation along with internal auditing and cash verification. Responsible for Cash Management Service at vaults/ ATMs at various locations. Executing responsibilities towards ATM reconciliation, ATM cash management, ATM merchandising, ATM uptime management with entire operation work related to ATM. Diligently focusing on customer management and exploring the opportunity to install more ATM sites. Liaising with several service providers and various vendors for the smooth functioning of ATM operations in the city. Competently managing GD Machine for cash processing & sorting of cash for various categories. Instrumental in Internal Cash Audit of ATMs and preparation of monthly billing statement for all Bank ATMs Liaise with bank officials for any queries and complaints and other correspondence Monitor performance of multi state ATM network ensure direct interface with internal department ( project, switch, debit card, branch manager, It department and vendors (Diebold, NCR, Prizm) to fulfill responsibilities Checking ATM’s daily that do not perform any transactions & get status from Helpdesk to resolve. Escalating ATM’s that have been out of service for more than 24 hours. Handling technical queries pertaining to ATMs and Cash replenishments for Banks & CIT Maintaining timely MIS & database reflecting the trends & developments of the company for budgetary and strategic review to enhance the business of the company. Retaining customers by providing best possible service in terms of immediate response to enquiries, quick execution of orders & by keeping the customer updated Supervise site operations and analysis of site management and resolve matter with the vendor to ensure customer satisfaction.  .

 Responsible for Update Fund profile of Various company in Company Website which includes overview of the fund, annual total returns, Investment objectives, Investment strategy, asset allocation, sector, all holdings, principal risk, credit quality ratings and fund details. Analyze and Update information in Company Website related with Shareholder fees and expenses management which includes Management fees, advisory fee, administrator fee, distribution fee, total annual operating expenses, net expenses, expense projection, deferred load, front load, dealer commission, redemption fee, reimbursements, waivers and brokerage commissions. Understood details of the Fund management of companies and update which includes advisor, administrator, distributor, transfer agent, custodian, auditor, legal counsel, directors i.e. assets managed, experience, membership and qualifications. Analytical view has three components: 1)Dividend distributions include distributions from capital gains and distribution from income; 2)Ratio Analysis includes expense ratio, income ratio, portfolio turnover and return on capital and 3)Fundamental information includes assets and liabilities (as on date), maximum offering price, outstanding shares and net investment income. Features of the fund include whether the fund is institutional, non-diversified, distribution frequency for income and capital gains. Facilities offered by the Fund include Systematic withdrawal plan, Automatic investment plan, and redemption by wire, phone switch and fees charged for these services.