Mahesh Kumar.

Mahesh Kumar. Email and Phone Number

Manager @ByteCraft Labs (IT/BPO Services) @ ByteCraft Labs
Mahesh Kumar.'s Location
Gurugram, Haryana, India, India
About Mahesh Kumar.

High‐performing, strategic‐thinking professional with more than 16 years experience in online manual jobs advertisement employment services with different types of USA-based job boards and globally,Highly skilled at relationship‐building with clients and across organizations and teams. Well‐versed in an online job posting with Craigslist as well as other USA state boards for recruitment and hiring, including defining job roles, assessing needed skills and qualifications. Experienced at managing projects from the requirements gathering/needs identification phase through to completion. Customer service, digital and social media, process development and improvement, project management process development and improvement.Specialties: Multilingual Job manual Posting, Operation Management, Team Management, Planning etc.

Mahesh Kumar.'s Current Company Details
ByteCraft Labs

Bytecraft Labs

View
Manager @ByteCraft Labs (IT/BPO Services)
Mahesh Kumar. Work Experience Details
  • Bytecraft Labs
    Manager
    Bytecraft Labs Oct 2024 - Present
    Greater Noida
  • Insight Solutions
    Team Lead Services
    Insight Solutions Feb 2023 - Jun 2024
    Gurugram, Haryana, India
  • Hanu Software
    Process Lead - Backend Operation.
    Hanu Software Aug 2017 - Feb 2023
    Greater Noida, Up, India
    • Currently managing Nine Projects related to HRO (Human Resource Outsourcing) and more than 30 people team members.• Take care about all projects and resolution update to Team Leads and Projects SLA.• Interaction with all Clients weekly, bi-weekly, and monthly call.• Responsible for Team management. • Performance and Development Reviews/KRA set for Team members.• Review Goal sheet and rating• Managing project issues and escalating where necessary and continues improvement in process.• Maintain Production SLA with all Quality parameters.• Monitoring project progress and performance.• Working closely with users to ensure the project meets business needs.• Prepare Billing data of all projects.• Prepared Monthly Incentive.• Pending invoices follow up with clients.• Taking interview for operation round.• Maintain and update all the process related reports for reference purposes.• Review Team’s calendar as per assign task and daily log of Leads.• Internal meeting with different department i.e., ITS/Finance/HR related to different queries.• Prepared weekly/Monthly performance report for the team and leads.• Take reports, client’s feedback from client servicing executive and convey to team.• Interaction with new clients for new business opportunities.• Take daily reports from research Executive i.e., Companies research, competitor, new domain research, client contact key person research.• Monthly one on one session with team members, Leads, client service executive• Appraisal performance rating.• Set up new project and requirements, calculation billing and SLA.
  • Hanu Software
    Assistant Process Lead
    Hanu Software Aug 2015 - Jul 2017
    Greater Noida, Up, India
    • Managed five RPO Projects related to HRO with more than 20 team members.• Take care about all projects and resolution update to Team Leads and Projects SLA.• Interaction with all Clients.• Develop, support, and manage the Process Team, client base and projects.• Team management. Coaching and mentoring, Performance and Development Reviews.• Managing project issues and escalating where necessary.• Monitoring project progress and performance.• Closely collaborating with users to ensure the project meets business needs.• Prepare Billing data of all projects.• Maintain and update all the process related reports for reference purposes.
  • Hanu Software
    Team Lead
    Hanu Software Jul 2013 - Jun 2015
    Gurugram, Haryana, India
    • Managing 11 people Team and Task Assign to all Team members and take report.• Making the final report and sent to client.• Issues resolved with client meeting by weekly.• Client Resolution update.• Motivate and inspire team members.• Communicating strategic plans, goals, objectives, assignments, and actionable events to the team; including deadlines and timeframes for completion as well as distributing the workload (i.e., planning performance).• Making recommendations for performance appraisals (i.e., rating performance).• Help keep the team focused and on track.• Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques, and tools to support task performance.• Keep the project manager and product committee informed of task accomplishment, issues, and status.• Escalate issues which cannot be resolved by the team.
  • Hanu Software
    Sr. Process Associate
    Hanu Software Aug 2011 - Jun 2013
    Gurugram, Haryana, India
    • Data entry in MS Excel, Q.A of posted and Ticket send to client for issue.• Generating daily production report.• Job posting on the different medias i.e., Craigslist and US state Board.
  • Hanu Software Solution Pvt. Ltd.
    Process Associate
    Hanu Software Solution Pvt. Ltd. Jun 2008 - Apr 2011
    Gurgaon, India
    • Data entry in MS Excel, Q. A of posted Jobs and Tickets send to the client for the issue.• Generating daily production reports.• Interaction with clients for feedback calls.• Team handling.• Preparation Daily/weekly/monthly reports.• Job posting on the different medias i.e., Craigslist and US state Board.
  • Kirat Plastics Pvt. Ltd.
    Quality Supervisor
    Kirat Plastics Pvt. Ltd. Dec 2002 - Dec 2005
    Gurugram, Haryana, India
    Final Inspection of Personnel mini microscope (Ovulite for pregnancy test which is exported in U.S.A.) and operation of Packing Machine, Warping Machine and operation of Printing Machine, Testing equipment Gig change, in-process quality control, Production supervision, Store supervision, maintain FIFO stock, stock register maintain, Material management, production planning control.
  • Hotline Wittis Electronics Ltd
    Electronic Technician
    Hotline Wittis Electronics Ltd May 2001 - Oct 2002
    Gurugram, Haryana, India
    Components Assemble in Energy meter, PCB Touch up (S.M.T. Components) of energy Meter and final Visual inspection & final testing and repair of energy meter, Grounding of tuner, Connector Assemble in tuner, Connector Rounding of tuner & touch up, Visual, Inspection of tuner, Rejection repairing of tuner.
  • Fibcom India Ltd
    Apprentics Electronic Technician
    Fibcom India Ltd Dec 1999 - Apr 2001
    Gurugram, Haryana, India
    Soldering and rework R.C.F, D.T.M.F, S.R.C.F., Subrack Assemble, Motherboard Assemble, press fitting, Heatsink Assemble, Cable Assemble, Operation of Eclipse Programmer, Operation of Inter Circuit Testing Machine and Flying Probe Tester & operation of Zevac Machine, Visual Inspection of Mother Board, Laser Assemble and pinfat in OPTO Boards, Mounting of P.C.B.
  • Hotline Wittis Electronics Ltd
    Electronic Technician
    Hotline Wittis Electronics Ltd Aug 1999 - Nov 1999
    Gurugram, Haryana, India
    Stuffing, Tuner Repairing, Tuner Alignment, U.H.F, V.H.F Rough Testing of Tuner with help of oscilloscope. Leakage testing of tuner, Soldering of chip Components

Mahesh Kumar. Skills

Human Resources Business Process Outsourcing Production Support Sourcing Vendor Management Team Management Quality Assurance Talent Acquisition Performance Management Online Advertising Project Planning Management Backend Operations Mis Transition Management Service Delivery Crm Internal Department Issue Hiring

Mahesh Kumar. Education Details

Frequently Asked Questions about Mahesh Kumar.

What company does Mahesh Kumar. work for?

Mahesh Kumar. works for Bytecraft Labs

What is Mahesh Kumar.'s role at the current company?

Mahesh Kumar.'s current role is Manager @ByteCraft Labs (IT/BPO Services).

What schools did Mahesh Kumar. attend?

Mahesh Kumar. attended Karnataka State Open University, Iase Deemed University.

What skills is Mahesh Kumar. known for?

Mahesh Kumar. has skills like Human Resources, Business Process Outsourcing, Production Support, Sourcing, Vendor Management, Team Management, Quality Assurance, Talent Acquisition, Performance Management, Online Advertising, Project Planning, Management.

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