Responsible for Managing end to end Service Delivery - Managing the entire SIPOCResponsible in leading a team of 350+ associates which includes Team leads, Managers, Business Analysis, PEX, IPA & Consultants Responsible for achieving the overall targeted CP, SLA, Compliance & cost optimizationInitiating & implementing continual service improvement & transformation plans by identifying risks, devising risk mitigation, reviewing with key stakeholders and applying project controls… Show more Responsible for Managing end to end Service Delivery - Managing the entire SIPOCResponsible in leading a team of 350+ associates which includes Team leads, Managers, Business Analysis, PEX, IPA & Consultants Responsible for achieving the overall targeted CP, SLA, Compliance & cost optimizationInitiating & implementing continual service improvement & transformation plans by identifying risks, devising risk mitigation, reviewing with key stakeholders and applying project controls using Lean methodology Show less

Responsible for end-to-end upload of seller catalogues on company portal Established long-term partnerships with suppliers; negotiated on contracts and steered end-to-end activities related to set up of their products starting from gathering information to uploading it online in best way

Led end-to-end upload of seller catalogues on company portal Led the transitioning of PSS (Product Set-up Service) Process from Chennai to Bangalore within 2 months including hiring new associates in new location, training them on process and ensuring the ramp-up

AR Calling Maximized the revenue by expediting payment collection and resolving concerned issues in least possible time