Mahipal Yadav Email and Phone Number

The most primary & important job responsibility is to reduce complaints, reduce the errors committed at store level and to ensure every customer gets exceptional customer service at all times.Driving Sales, Service & Revenue targets of the storeHandling a team of 15 executives, maintaining roster, driving sales, retention and service at the store. Managing the wait time at store and handling escalations at frontline.Conducting Morning briefings.Handling customer escalations and giving an end to end resolution.Audits on Quality, Store Inventory & Processes.

• The most primary & important job responsibility is to reduce complaints, reduce the errors committed at store level and to ensure every customer gets exceptional customer service at all times.• Driving Sales, Service & Revenue targets of the store• Handling a team of 15 executives, maintaining roster, driving sales, retention and service at the store. • Managing the wait time at store and handling escalations at frontline.• Conducting Morning briefings.• Handling customer escalations and giving an end to end resolution.• Audits on Quality, Store Inventory & Processes.

• Achieving Marketing Objectives – Acquisition, Revenue and Collection for Mobile, Internet Broadband, VC and E-Ticketing.• Infrastructure Management, Merchandising, stock management Customer relationship Management. • Monitor, Motivate and Educate team with the Various Process so they can achieve multi business objectives like Customer Care and sales, Video Conferencing, E-Ticketing, Broad Band Center activities. • Handling day-to-day activities including the stock management and store up-keeping, Merchandizing, Decorum and smooth functionality. • Taking the meetings daily basis and educating executives for the processes and about the new product. • Providing the resolution to the customers, handling the major escalation and doing the follow up for the same. • Meet and response to the customers query and handle angry customers.

Achieving Marketing Objectives - Acquisition, Revenue and Collection for Mobile, Internet Broadband, VC and E-Ticketing.Infrastructure Management, Merchandising, stock management Customer relationship Management. Monitor, Motivate and Educate team with the Various Process so they can achieve multi business objectives like Customer Care and sales, Video Conferencing, E-Ticketing, Broad Band Center activities. Handling day-to-day activities including the stock management and store up-keeping, Merchandizing, Decorum and smooth functionality. Taking the meetings daily basis and educating executives for the processes and about the new product. Providing the resolution to the customers, handling the major escalation and doing the follow up for the same. Meet and response to the customers query and handle angry customers.