Business Analyst
CurrentDepartment Of Children and Family Services - DCFS (Illinois State Government)As a Business Analyst at Alert IT Services, I spearhead the "DoIT@DCFS Process Alignment" project, aimed at transforming and optimizing IT processes within the Department of Children and Family Services (DCFS). My role involves managing the reallocation of key functions between DoIT Core and DoIT@DCFS, while ensuring seamless transitions for Application Support (App Support) and Agency Technology Service Requestors (ATSRs). I collaborate closely with stakeholders to design and refine process flows, develop detailed personas for roles across the department, and deliver comprehensive training to align personnel with their new or updated responsibilities and create current state documentation. This project is a strategic initiative to enhance efficiency, realign roles, and support the digital transformation efforts of DCFS.