Mahmmoud Ezz Eldin Email & Phone Number

New Cairo, Cairo, Egypt

Maintain or exceed established standards for customer service, and resolves complex issues with little or no supervision or direction;Analyze data from multiple sources to identify discrepancies and what, if any, remedies can eliminate suspicion and maintain compliance;Work with peers and Managed Services leadership to communicate fraud trends and share best practices, ideas and information;Assist in maintaining basic ecommerce duties including chargeback handling and review;Review queued transactions and independently determine if the reviewed transactions are fraudulent or legitimate;Monitor our automated fraud screening application;Communicate effectively with the team by;Investigate anomalies in underwriting that could potentially include fraud;Write reports and document evidence, findings, and recommendations;Perform manual fraud review in order to detect fraudulent transactions;Independently resolve problems that require in depth investigation and/or research;Conduct follow-up research on fraudulent transactions;Conduct extensive research to validate purchases;Educate staff and contractors on fraud and associated behaviors.

Cairo, Egypt

• Insuring compliance with AML/CFT regulations and other relevant legislation.• Reviewing / investigating AML alerts generated through Detica and Siron.• Monitoring client's activity for the detection of any suspicious activity. • Ensuring proper/timely reporting of any suspicious activity (STR, SAR flling).• Sanctions screening (Siron / World check / Norkom) against domestic and international sanctions lists.• Managing customer KYC records and ensuring. • Assisting with the development, implementation, and maintenance of the AML/CFT program. • Monitoring outbound and inbound transfers through Western Union.

Cairo, Egypt

• Dealing with complaints and compliments in a professionalmanner.• Making the public aware of all the promotions and special offers.• Working with management and senior staff to meet store goals andtargets• Addressing questions, complaints, and concerns in accordancewith company policy.• Assist customers with replacing lost or stolen credit or debit cards• Provided shipment-status reports to customers and trackedshipments to ensure timelydelivery• Ensuring customers find the right product to meet their needs andrequirements.• Working with SAS system• Working with insurance FRAUD system• Working with ATM system

Sharm El Sheikh, South Sinai, Egypt

• Welcoming guests and checking their details against their bookings• Allocating guests their rooms and providing keys• Answering phones from prospective customers and guests, taking messages and deliveringthem• Completing administrative tasks such as filing and photocopying• Responding to requests for help and information• Providing concierge services, such as booking theatre tickets. arranging travel and providinginformation about local amenities and attractions• Preparing room bills and ensuring prompt payments• Checking guests out, taking payments and returning deposits

Cairo, Egypt

• Dealing with complaints and compliments in a professional manner.• Making the public aware of all the promotions and special offers.• Working with management and senior staff to meet store goals and targets• Addressing questions, complaints, and concerns in accordance with company policy.• Assist customers with replacing lost or stolen credit or debit cards• Provided shipment-status reports to customers and tracked shipments to ensure timelydelivery• Ensuring customers find the right product to meet their needs and requirements.